Unfortunately I don’t have a real computer connected directly. My router is in my tv cabinet and everything we use is connected wirelessly. But that’s the whole issue. Everyone in my family surfs the web, Facebook, Instagram, etc wirelessly on their phones or tablets. We never had any issues or lags with Charter (Which had slower speeds). But the AT&T with faster speeds doesn’t seem faster at all. And if I wasn’t tied to this 12 month contract I would go back to Charter.Don't use wireless devices for stuff like this. Wifi sucks.
What do you get on a real computer when connected via Ethernet?
Well, if it was ME, I'd call up AT&T and demand they explain just why their internet is slower than Charters. I'd also be inclined to tell them if they can't fix it, you are going to cancel and go back to Charter. If after trying they can't fix it, tell them they can just go whistle Dixie before you'll pay them another dime.Unfortunately I don’t have a real computer connected directly. My router is in my tv cabinet and everything we use is connected wirelessly. But that’s the whole issue. Everyone in my family surfs the web, Facebook, Instagram, etc wirelessly on their phones or tablets. We never had any issues or lags with Charter (Which had slower speeds). But the AT&T with faster speeds doesn’t seem faster at all. And if I wasn’t tied to this 12 month contract I would go back to Charter.
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To be honest I don’t understand much of the terminology in many of the comments. All I know is I’ve definitely got some issues. And I was actually the last in the family to notice (I guess because I’m on my devices the least in the family). My daughter started complaining around day #2 and my wife started complaining a few days after that. I would bring up the speed test on my iPad and show them we’re constantly getting over 100 mbps every time. Of course they could care less what the speed test showed. They both said it sucks.Here's what I would do. Charter does not have contracts, sign back up for a month of service and do an A-B comparison. Is the perceived speed difference a mental thing? I would go the whole nine yards and have a dual WAN router and have the AT&T CPE in WAN1 and Charter CPE in WAN2, and then just at random times pull the plug on the AT&T connection and see if anyone notices.
Went I originally went with Charter several years ago I used their modem (It was free) but I bought my own router because they wanted to charge me rent. About a year ago i went to the local Charter office because I wasn’t getting the speeds I was supposed to get. They said my router was out of date with their services and then gave me a free router to use. It was much faster but still wasn’t as advertised. With AT&T they provided an all in one modem/router.The questions I still have are, are you using your own purchased router or were you using one provided by Charter and are now using one provided by AT&T?
Are you able to do a continuous ping and tell everyone in the house that as soon as they notice a slowdown to let you know ASAP? So that way you can cross-reference when slow downs are noticed to ping return times to see if they suddenly got worse or timed out altogether.
Also, and this is what I use to monitor my three remote sites at work, are you able to have someone else, or maybe a computer at work, run a continuous ping to the public IP address of your modem/gateway? And then after 24 hours of monitoring look at the summary. You would need to call AT&T and ask them for the IP address, they should be able to provide that to you.
On a complete side note, if you never got the speeds you were paying for with Charter, it may have been due an old modem with only 4 or 8 channel downstream bonding. Charter now bonds at least 24 QAM channels + 1 OFDM throughout their entire footprint, with the plan to go to 32 QAM. My area just got 32 channels a couple weeks ago. If you live in a populated area, you will have a tough to impossible time achieving Charters starting speeds of 100 or 200 Mbps on a 4 or 8 channel modem, and a 4 channel modem will not support 200 Mbps period, it's impossible. 16 channel or higher is what would recommended for 100 Mbps. If you ever do return to Charter get a DOCSIS 3.1 modem from them. That will future proof you until symmetrical upload is launched or if you opt for 10 Gbps when it's launched in 2 -3 years.
Which router (Residential Gateway in AT&T-speak) do you have? If it is the Pace 5268AC, DMZ+ (bridge mode) is currently broken. Any perceived "slowness" compared to Charter might just be DNS lookups. With the AT&T router, you cannot control your DNS servers. I manually override my device configurations to use Google or OpenDNS servers as I found the AT&T servers to be a bit laggy at times. Also, depending on what firmware your RG is running, the 22.214.171.124 DNS server from Cloudflare may not work as that is an internal address used within the AT&T network despite them not owning it.So dumb question of the night. What would happen if I just plugged my own router into LAN Port 1 without turning off the router functions in the modem? Is that even possible?
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Actual versus theoretical are always an issue. They may claim symmetrical service but not deliver anywhere near it. Unless you're moving entire databases across the connection, it may not matter. For VNC or RDP connections to remote computers, 1mbps may be overkill (unless you're also moving huge files back and forth because you're chained to Microsoft products).1. Slower upload speeds (primarily for when my wife and/or I have to work from home).
Why do you assume that fiber is necessarily lower latency? Spectrum is nearly as much fiber as AT&T.2. Higher latency compared to Fiber (I like a snappy connection).
Well, my wife is chained to Microsoft (Finance Manager). I know latency is better with AT&T than Spectrum because I've had both recently. Spectrum bottoms out around 22ms using dslreports.com speed test, while AT&T is routinely 10ms or less. I am not saying Spectrum is bad, just that it isn't as good. SMB traffic is very sensitive to latency. Another issue along those lines is AT&T peers with NCREN, who provides Internet access to our employer, but Spectrum does not, so real-world latency to the campus network is also higher on Spectrum.Actual versus theoretical are always an issue. They may claim symmetrical service but not deliver anywhere near it. Unless you're moving entire databases across the connection, it may not matter. For VNC or RDP connections to remote computers, 1mbps may be overkill (unless you're also moving huge files back and forth because you're chained to Microsoft products).Why do you assume that fiber is necessarily lower latency? Spectrum is nearly as much fiber as AT&T.
I always go back to when frame relay was the thing with telcos. They claimed that they had so many megabits per second serving thousands of customers but their frame relay connections supported only a small fraction of the combined bandwidth.