Charter Member Refund (1 Viewer)

rjbar

Thread Starter
Active SatelliteGuys Member
Jan 16, 2004
19
0
undefinedundefinedundefined
Just got off phone with Voom Supervisor concerning money back refund
cancelled voom April 30 uninstalled May 5 Still NO REFUND
Now they say it will be 6 to 8 weeks till I see my check, they will not just credit my card, This Company gets worst by the day, Just thought that all you new Voomers and Charter Member are in for, would be interested to know if anyone else is having trouble, am now wondering if we will ever see our REFUND, sending a complaint to NYC Better Business Bureau , too :mad:
 

Sean Mota

SatelliteGuys Master
Supporting Founder
Sep 8, 2003
19,040
1,738
New York City
rjbar said:
undefinedundefinedundefined
Just got off phone with Voom Supervisor concerning money back refund
cancelled voom April 30 uninstalled May 5 Still NO REFUND
Now they say it will be 6 to 8 weeks till I see my check, they will not just credit my card, This Company gets worst by the day, Just thought that all you new Voomers and Charter Member are in for, would be interested to know if anyone else is having trouble, am now wondering if we will ever see our REFUND, sending a complaint to NYC Better Business Bureau , too :mad:

I got my refund and there was no check. It was credited to my cc. It took 6-8 weeks though.
 

andrzej

Board Certified User
Supporting Founder
Feb 18, 2004
690
0
Boston subs
6-8 weeks seem to be typical for Voom. A friend of mine got his refund (credit to his CC) in 7 weeks (back in February). When he was cancelling over the phone, he was told to wait up to 8 weeks. It is long.
 

seandudley

SatelliteGuys Pro
Mar 30, 2004
473
0
Loudon, Tennessee
rjbar said:
undefinedundefinedundefined
Just got off phone with Voom Supervisor concerning money back refund
cancelled voom April 30 uninstalled May 5 Still NO REFUND
Now they say it will be 6 to 8 weeks till I see my check, they will not just credit my card, This Company gets worst by the day, Just thought that all you new Voomers and Charter Member are in for, would be interested to know if anyone else is having trouble, am now wondering if we will ever see our REFUND, sending a complaint to NYC Better Business Bureau , too :mad:

Per the merchant agreement for credit cards, a refund for funds paid on a credit card has to be made in the form of a credit to that credit card, and not a check.
 

miked

Member
Mar 2, 2004
10
0
It took me over 8 weeks to finally get my credit. I called back in March and changed over to lease. After 7 weeks I called to see what was happening and they said they could not honor the credit and that if I still wanted it, they were going to remove my equipment and reschedule an install. I chose to have the equipment removed but when I told them also to change me from the full package to just the basic package plus HBO, they then said they could honor the credit and I would have it in 7-10 days. I did then receive the credit.
 

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