So Sunday I call DN to set up appointment to have dish installed to get Cinti. locals in HD. While on hold, we lose our SD locals. When the gal comes back she tells me that was necessary in order to put in the work order. My locals come back on in a few minutes. Then some one from the installers call and say they don't understand the work order and what did we want. Explained dish to get locals in HD. Next day notice my bill is higher. Call and they say because I added locals to my package. Tell them no, already had locals. Then they tell me I changed my package. No, tell them I didn't. Then they tell me I removed the DVR advantage. Told them no I didn't. Get that taken care of. Then ask what is being installed Friday. As the installers have told me adding a Dish 500 but DN tells me replacing with new dish. Again DN tells me a new 20" dish, the 1000.2. I tell them I already have a Dish 1000 and I need a dish to get the 77orbit. They still tell me I get a new dish. I ask if I can have the 1000.4 and she says yes if the technicians deems it necessary.
So I jot off an email to DN telling them how unhappy I am with their cs and how they can't give me a straight answer and after 12 years as a customer, I would like the Dish 1000.4 since it is more practical where I live with the current dish pointing at trees that need to be cut down every few years at hundreds of dollars to me.
So today I get a call from the installer. DN had sent them my email. So they get authorization to install the Eastern arc. Dish 1000.4. Come home from work to no local channels. This turns into a 1 1/2 hour call, 6 csr, finally to the executive office. First person rudely tells me I can't have my locals with an open work order, I tell them not acceptable and get my locals back on. This then deletes my work order. I ask for a supervisor and am sent to a voice mail. Call back. Again told my work order was deleted and they would have to remove my locals to generate a new work order and then could not guarantee the work to be done the day I had requested. Go to another supervisor who tried to solve my problem but disconnects me in the process. Call back again. They are not allowed to call a customer if they disconnect you! Ok, so tell the story again and again told I have to lose my locals to get a work order in. Then I am told the work order was closed today because the tech came out today and determined a tree was blocking the LOS. I informed them no tech came out today, the lost signal was a few months ago and we cut down trees to get the signal back. Go to a supervisor again who "understands my frustration". Thanks, but fix the problem. So he transfers me to executive office. Lose locals again, generate work order, authorized Dish 1000.4 at no cost with no commitment. And a note to say they better not mess with my bill. He tells me my locals will be back on in a few minutes, Doesn't happen. Transfers me to tech support. They have to read all the notes, ask all my info for the 6th time. Finally get my locals but told I may lose them again between now and the work date. There has to be a better way to handle this upgrade!
I call the installers and they tell me 10 work orders have been submitted today. I tell them more may come tonight or tomorrow! So if you already have SD locals and want to upgrade them to HD, be prepared for a battle. Or be willing to lose your SD locals until they come out and install the needed dish.
Tonight they sent me an email saying I refused to have a new work order made. So not only are the csr incompetant, they are liars.
Charlie got an email from me last night. When this is all settled, he will be hearing from me again!
So I jot off an email to DN telling them how unhappy I am with their cs and how they can't give me a straight answer and after 12 years as a customer, I would like the Dish 1000.4 since it is more practical where I live with the current dish pointing at trees that need to be cut down every few years at hundreds of dollars to me.
So today I get a call from the installer. DN had sent them my email. So they get authorization to install the Eastern arc. Dish 1000.4. Come home from work to no local channels. This turns into a 1 1/2 hour call, 6 csr, finally to the executive office. First person rudely tells me I can't have my locals with an open work order, I tell them not acceptable and get my locals back on. This then deletes my work order. I ask for a supervisor and am sent to a voice mail. Call back. Again told my work order was deleted and they would have to remove my locals to generate a new work order and then could not guarantee the work to be done the day I had requested. Go to another supervisor who tried to solve my problem but disconnects me in the process. Call back again. They are not allowed to call a customer if they disconnect you! Ok, so tell the story again and again told I have to lose my locals to get a work order in. Then I am told the work order was closed today because the tech came out today and determined a tree was blocking the LOS. I informed them no tech came out today, the lost signal was a few months ago and we cut down trees to get the signal back. Go to a supervisor again who "understands my frustration". Thanks, but fix the problem. So he transfers me to executive office. Lose locals again, generate work order, authorized Dish 1000.4 at no cost with no commitment. And a note to say they better not mess with my bill. He tells me my locals will be back on in a few minutes, Doesn't happen. Transfers me to tech support. They have to read all the notes, ask all my info for the 6th time. Finally get my locals but told I may lose them again between now and the work date. There has to be a better way to handle this upgrade!
I call the installers and they tell me 10 work orders have been submitted today. I tell them more may come tonight or tomorrow! So if you already have SD locals and want to upgrade them to HD, be prepared for a battle. Or be willing to lose your SD locals until they come out and install the needed dish.
Tonight they sent me an email saying I refused to have a new work order made. So not only are the csr incompetant, they are liars.
Charlie got an email from me last night. When this is all settled, he will be hearing from me again!
Its craziness....
