Three weeks ago on March 2nd, I called and requested to upgrade a leased 522 DVR to a 622 DVR. An install was scheduled for March 17th. On the evening of March 6th, someone called and said there was a problem with the order (something about my credit card not being billed) and the install was rescheduled for March 22 (today) between the hours of noon and 5pm.
I took 5 hours off of work today to wait for the installer (I get paid hourly so I lost wages because of this). At 5:05 pm the installers had still not shown up so I called and was told that they were still planning on doing the install. At 8:10 pm the installers finally showed up and wanted to do the install - in the dark - and 1 hour before my wife and I usually retire !!!!
Needless to say I wouldn't let them get up on my roof or in the attic in the dark and told them it would have to be rescheduled. I had to call Dish again to reschedule the appointment since their dispatch office had closed for the evening. When I called I was told the soonest it could be re-scheduled for was Thursday April 6th (again between noon and 5pm).
I explained to the CSR that I shouldn't have to wait another two weeks since it wasn't my fault that today's install couldn't be completed. I asked to speak to supervisors, etc to try to get the install scheduled sooner but no sucess in doing so.
I am already angry that the 942 receiver I bought last year can't decode mpeg4 signals. I've lost 5 hours of wages, and have to wait an additional two weeks and take another 5 hours off for a total of 10 hours of lost wages.
I've been a customer for about 5 years and don't remember ever having service this bad.
I took 5 hours off of work today to wait for the installer (I get paid hourly so I lost wages because of this). At 5:05 pm the installers had still not shown up so I called and was told that they were still planning on doing the install. At 8:10 pm the installers finally showed up and wanted to do the install - in the dark - and 1 hour before my wife and I usually retire !!!!
Needless to say I wouldn't let them get up on my roof or in the attic in the dark and told them it would have to be rescheduled. I had to call Dish again to reschedule the appointment since their dispatch office had closed for the evening. When I called I was told the soonest it could be re-scheduled for was Thursday April 6th (again between noon and 5pm).
I explained to the CSR that I shouldn't have to wait another two weeks since it wasn't my fault that today's install couldn't be completed. I asked to speak to supervisors, etc to try to get the install scheduled sooner but no sucess in doing so.
I am already angry that the 942 receiver I bought last year can't decode mpeg4 signals. I've lost 5 hours of wages, and have to wait an additional two weeks and take another 5 hours off for a total of 10 hours of lost wages.
I've been a customer for about 5 years and don't remember ever having service this bad.
