i went to a commercial customer this week and he had changed his programming package to B, which included cnn that was supposed to come in on 4530? anyway we could not get any 4000 series channel to come in on the guide and when we hit the # directly it went to 455 pay per view. it is a 311 and dish checked the software and satellite and sent a hit and sent me out but i could not resolve it. without replacing the box any ideas why it would not show up at all on all channel all subs on the program guide? no one has set any locks blocking those channels
