Connection Issue

[andrewj0781]

Can you have a connection issue on one receiver and the other receiver be fine? My moms 222k came up with the complete signal loss. She tried a reboot and also unplugged it also. So after that didn't work I got the call. I said maybe you need a refresh. So she called Dish and they said it's a connection issue and they have to send out a tech. Is that possible when the 322 works fine?

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[Tmmgmc]

Yes could be receiver, cable, or connections which are different than the 322 they only share the dish but each receiver has it's own cables and connections.

 

[MaryB@SlingTV]

Yes, the connection into the receiver or the wall in that room alone can cause this issue. We usually check those as party of the troubleshooting but yes it can be a problem with the line or equipment that can cause one receiver to go out and other to be working.

 

[andrewj0781]

Thanks for the replies. I wasn't sure but now you guys gave me the info. If I have time I'm going to take a look tomorrow.

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