D* called me about my signal strength!

vivek9856 said:

On Saturday, I got a call from a DirecTV rep. that said that he detected that there was a low signal report on one of my HD DVR's (HR20). I said that I didn't notice anything in particular going wrong, but he asked if he could get me to check the signal strength for him and report them to him just to be sure.

I went to the TV, and although I knew how to tell signal strength , he walked me through the steps ensuring I got through each one, and he even checked the software version (It was a CE release - hope that wasn't a problem). Then we checked the signal strengths, and he said that they were just a tad bit low (they were in the 80s to 90s).

He then said that because I answered this phone call and did not call in a problem myself, that I was being a proactive customer or something, that he would send out a tech for free to come and align my dish and replace my HR20 all for free, and in addition, give me $5 of my bill every month for 1 year.

I said sure, but is this a thing that dtv does on a regular basis?

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ChrisPC said:

I connected my HR20-700 to the Internet last year, and since then, D* has called a couple times asking about my low signals on 103c and 99c. No matter what I do, I can't get them much higher than 80, while 101 and 119 are always over 90.

I have one of the first AT9 dishes, some of which have been known to have lower signals on the Ka band. Tonight, they called again and asked for my signal strengths, and said they'd send someone out to repeak my dish for free. Has anyone else had this happen?

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ChrisPC said:

D* corporate called me just now, and apologized.

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