D* Tech Support: 10 sec guide delay on HR20-700 is normal?

[lagman]

I called D* tech support today to get help with a problem with my HR20-700 that has been getting progressively worse over the last couple years. I've noticed the time between when I press the "Guide" button (either on the front of my receiver or on the remote) and the time the guide pops up is now 7-8 seconds. When I press the "menu" button, the menu pops up right away, but then if I try to go to "My Playlist" it again takes 7-8 seconds. When the DVR was new, the guide would pop up almost instantaneously. Just changing channels (i.e. pressing channel up and channel down), the delay is around 4 seconds, which is what it has always been.

The D* rep told me it is normal to see delays up to 10 seconds for all D* HD DVRs (even the newer models) when bringing up the guide and going into "My Playlist".

Is everyone else seeing similar delays? I've seen threads on here that suggest this is a problem for some people, but she was suggesting everyone with a D* HD DVR has to deal with this. She said re-formatting the DVR may help.. Has anyone with the same problem tried this?

Thanks,
Dan

 

[gadgtfreek]

Ive seen several seconds on a H22, but 10 is extreme, and not normal, IMO.

I assume you've reset it?

How many series recordings do you have set?

 

[ranmic]

My 22 has a delay too......I'd say maybe 4 seconds sometimes, but not 10.........if it were that long my would probably be in the yard now.

 

[lagman]

I've tried resetting it.. That speeds it up for a while, but it eventually just gets bad again. I scanned the disk for errors and it completed without finding any so I assume the HD is ok.

My wife does have quite a few series recordings set.. Could that be what is causing it?

 

[gadgtfreek]

How many?

 

[lagman]

There are 36 items in the series manager.

 

[steecoe]

I kept blaming my DVR for getting slower & slower response times, but when I finally tried a different remote I saw a major improvement:up While it is still far from ideal, it is a lot better than before.

Just a thought....but the remotes can get a lot of abuse over time...

 

[Hemi 6.1]

Try running the receiver in RF mode.
Just make sure you have the proper RC remote.

I noticed the remote commands took about 1-2 seconds less then before.

I have the HR23 and 3-5 Seconds is what it takes in IR mode to respond if and when it would respond without 2-3 attemps.

RF is about 2-4 sec. now, and Most times 1 click is all it takes.

10 seconds is extreme. You need to do a Hard reset. Unplug for about 1 minute.
It seems my HR23 needs this once every 3-4 weeks.

 

[Jimbo]

Ok, I just did a quick test.

HR24 to guide, about a half second

HR20-700 to guide 3-4 seconds, however, once I accessed the guide, subsequent times I tried it, it was about 2 seconds ...

HR20-700 to guide, 2 seconds.

 

[scoop8]

I have the HR22, had it for about 2 years, and what I've seen is that there are times when I have to wait a few seconds for the Guide to display, and other times where the response is fast. I'd say that my average response time is about 3 seconds overall.

When I have had those times when the response is longer..... 5-6 seconds, I haven't tried any resets. I have found that this delay time gets shorter, back to my average time, within a short period of time.

I've never had a response time as long as 10 seconds, no more than 5 seconds.

My DVR usually runs between 60-70% used storage space if that affects this issue.

I don't have MRV. It's a SL5 install with 2 coax inputs to the HR22. I have another box in the house as well, HR23.

 

[ryotgz]

I believe Stonecold posted a code you can enter on the remote to keep it from sending additional information to the receiver. This is supposed to improve response time as well.

 

[freckldgrl]

Sadly the 10 sec info the rep gave is correct in D*'s mind. If you haven't done it yet, turn off scrolling effects in your display. Then use this code on your remote....

-press mute & select together until green light on remote flashes twice
-press 963 & green light should flash again
-press channel down & green light should flash again

Then reset your receiver and hopefully you should be moving a bit faster.

 

[Jimbo]

Sadly the 10 sec info the rep gave is correct in D*'s mind. If you haven't done it yet, turn off scrolling effects in your display. Then use this code on your remote....

-press mute & select together until green light on remote flashes twice
-press 963 & green light should flash again
-press channel down & green light should flash again

Then reset your receiver and hopefully you should be moving a bit faster.

Last time someone tried this, he had NO remote functions when done.....

Maybe they did something different, don't know.

 

[freckldgrl]

It shouldn't do that so I'm not sure what happened that time. All that code does is disable the model id that slows a remote down due to it relaying info back to the receiver. The only thing I can think of that would cause that response is if someone was trying to program between RF and IR and was getting stuck.