My folks moved from Cali to FT Worth a few weeks ago and took up Directv Free movers package. We called in ahead of time double checking the order for a new HD Dish on the roof, 1 HDDVR, 1 Tivo & 1 basic recvr.
As we know the HD DVR and Tivo both require dual RG6 so we figured the installer would just pull new cable from the attic. This being all layed out here is what happened.
Install setup for a Tue 8-12noon appt.
1030a Installer calls, says hes running late, Going to be 330pm ish.
4pm Installer calls, Says hes on the way, We said you only have 2hrs of daylight come next morning, He agrees. Now Wed 8am.
Wed Day 2, 9am Installer shows up, He looks over things and says,
Ok it will be $120. We smiled and said No, Its free under the movers package. He gets defensive in his spanish accent, well I have 2 double coax pulls, thats $60ea since they are inside the walls. Scratching our heads we asked what doesnt cost money. He said pulling it down the outside wall from the attic but you said you want inside walls. I said forget it then, Ill work with you and make it easy.. All outside pulls and go thru the walls behind the tvs. The 3rd drop will just be a cut into the existing cable for the standard tv. He then changes his attitude to more defensive at this point, Well then its still $120 because you want 2 coax for the HDTV DVR, Im like WHAT..Thats not what you said..
I asked to speak to his supv as hes ripping us off.
He calls the Supv explains and is bitching to the guy about the job.
That he might not even have enough cable..WTF.
He hangs up without me talking to his,
Hes back as explaining why its going to cost..that DTV doesnt tell customers that there is a max of about 120ft total.
We said..sorry not our problem..They said free..They new our account
We also Said we have been DTV customers for OVER 20 YEARS on the $100+ account all that time.
Hes getting really ugly at this point saying its now too much work for him
So I said Ill help you myself in the attic. Ill show u where to pull and help.
He walks around the house now saying..I dont even have silicon to patch the holes in the walls for you and I have to back charge DTV for all these expenses..Bitching and moaning like I have never seen any contractor Ever do infront of a customer.. He even had the balls to say
F This S infront of us.
I said get your boss on the phone now.
He did..I said this guy doesnt want to work I want want it done
Hes been bitching about it for 45min and Nothing is done.
I want it and I want it free.. Now.
His boss told him to start working at no cost to us.
Someone also dropped off 500' of double coax which he Never needed.
After 4hrs. He was done and ugly. Didnt even want to wait for the boxes to download the guides but did.
Had me sign off on the work order and left
A day later the contractor company called to follow up about the issue
My Dad had a nice calm 20min call with them explaining all the BS he went thru.
A day after that he went out to get his tool bucket that Was sitting right near the main door..It was gone.. Spent 3 days tearing up the house and garage looking for it.. Nothing and it was there. No one else had been visiting and it was in direct line from the house door to his truck
We didnt walk the guy out so were sure he snagged it on his last walk out to the truck.. Well we filed a report with the contractor company
in which the owner said he believe us and would try to follow up
we havent heard anything but whats done is done.
Ive heard alot of bad installs from lazy sloppy contractors out there.
Im sure there are very good ones also but this one was just Hell.
As we know the HD DVR and Tivo both require dual RG6 so we figured the installer would just pull new cable from the attic. This being all layed out here is what happened.
Install setup for a Tue 8-12noon appt.
1030a Installer calls, says hes running late, Going to be 330pm ish.
4pm Installer calls, Says hes on the way, We said you only have 2hrs of daylight come next morning, He agrees. Now Wed 8am.
Wed Day 2, 9am Installer shows up, He looks over things and says,
Ok it will be $120. We smiled and said No, Its free under the movers package. He gets defensive in his spanish accent, well I have 2 double coax pulls, thats $60ea since they are inside the walls. Scratching our heads we asked what doesnt cost money. He said pulling it down the outside wall from the attic but you said you want inside walls. I said forget it then, Ill work with you and make it easy.. All outside pulls and go thru the walls behind the tvs. The 3rd drop will just be a cut into the existing cable for the standard tv. He then changes his attitude to more defensive at this point, Well then its still $120 because you want 2 coax for the HDTV DVR, Im like WHAT..Thats not what you said..
I asked to speak to his supv as hes ripping us off.
He calls the Supv explains and is bitching to the guy about the job.
That he might not even have enough cable..WTF.
He hangs up without me talking to his,
Hes back as explaining why its going to cost..that DTV doesnt tell customers that there is a max of about 120ft total.
We said..sorry not our problem..They said free..They new our account
We also Said we have been DTV customers for OVER 20 YEARS on the $100+ account all that time.
Hes getting really ugly at this point saying its now too much work for him
So I said Ill help you myself in the attic. Ill show u where to pull and help.
He walks around the house now saying..I dont even have silicon to patch the holes in the walls for you and I have to back charge DTV for all these expenses..Bitching and moaning like I have never seen any contractor Ever do infront of a customer.. He even had the balls to say
F This S infront of us.
I said get your boss on the phone now.
He did..I said this guy doesnt want to work I want want it done
Hes been bitching about it for 45min and Nothing is done.
I want it and I want it free.. Now.
His boss told him to start working at no cost to us.
Someone also dropped off 500' of double coax which he Never needed.
After 4hrs. He was done and ugly. Didnt even want to wait for the boxes to download the guides but did.
Had me sign off on the work order and left
A day later the contractor company called to follow up about the issue
My Dad had a nice calm 20min call with them explaining all the BS he went thru.
A day after that he went out to get his tool bucket that Was sitting right near the main door..It was gone.. Spent 3 days tearing up the house and garage looking for it.. Nothing and it was there. No one else had been visiting and it was in direct line from the house door to his truck
We didnt walk the guy out so were sure he snagged it on his last walk out to the truck.. Well we filed a report with the contractor company
in which the owner said he believe us and would try to follow up
we havent heard anything but whats done is done.
Ive heard alot of bad installs from lazy sloppy contractors out there.
Im sure there are very good ones also but this one was just Hell.
he installed the satellite and it was supposed to be put on the pole, not on the roof, and he took down the dish again and installed on the pole and he even used some white silicon to cover up the holes, and no extra charge! He did such a great job, I even tipped him 20$ 
