I've been a DN customer for over ten years and have had a 508 DVR all that time. Over the years, Dish has replaced the unit at least 4 times at no charge after they started exhibiting problems that were determined by the phone CSR to defective.
The latest unit is now freezing up - shutting down - restarting in the middle of viewing and Dish is saying this is a known problem. I told them that I wanted it replaced and they finally agreed but then added that the last units returned had all tested good and that this would be the last time they would replace it. I asked if they were accusing me of lying and why would I ask for a replacement if the units weren't defective?
WTF? Does customer loyalty mean nothing to this company?
The latest unit is now freezing up - shutting down - restarting in the middle of viewing and Dish is saying this is a known problem. I told them that I wanted it replaced and they finally agreed but then added that the last units returned had all tested good and that this would be the last time they would replace it. I asked if they were accusing me of lying and why would I ask for a replacement if the units weren't defective?
WTF? Does customer loyalty mean nothing to this company?