Did Dish trash another one of my EHDs? (2 Viewers)

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jpmarto

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Aug 26, 2007
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E. of Seattle
Echostar BUD, then with Dish since their first year. This has to be the 8th or 9th EHD of mine over the years that needed to be reformatted. I have a Wally for my RV (with the subject EHD which was working perfectly) which I deactivated in May. The EHD has been velcroed onto it for years. It was connected to a ViP211z which the Wally replaced (same/my account) and needed to be reformatted to work with the Wally. I purchased the Wally new so it should never have been on any account but mine. This morning during pre-departure check with my Playmaker I was getting the 103 channel and all my recordings were visible on the EHD. This evening I activated the Wally, resulting in the attached message. I was told by a very helpful and patient CSR NOT to reformat -
20210921_191155.jpg
her two supervisors were referring this to "engineering". So for now I can watch live Dish TV, but not record or play back my recordings. Let's hope my campsite will have LOS to 110/119/129. Any ideas anyone?
 
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jpmarto

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Aug 26, 2007
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E. of Seattle
Hi bookworm - a re-authorization hit was the first thing the CSR did. No joy. What I can't figure out is why the system thinks EHD was used on another account as it's been "velcroed" to the Wally before, during, and after the deactivation.
 
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TheKrell

A mighty and noble race originating on Altair IV.
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Jan 4, 2007
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jpmarto

SatelliteGuys Pro
Pub Member / Supporter
Aug 26, 2007
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E. of Seattle
I appreciate the comments, but it seems to me a "hit" is not the solution. The receiver reactivated immediately from a hit initiated when I activated Wally under Dish's "My Equipment". It then seemed to think the EHD belonged to another account.
 
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