Did Dish trash another one of my EHDs?

[jpmarto]

Echostar BUD, then with Dish since their first year. This has to be the 8th or 9th EHD of mine over the years that needed to be reformatted. I have a Wally for my RV (with the subject EHD which was working perfectly) which I deactivated in May. The EHD has been velcroed onto it for years. It was connected to a ViP211z which the Wally replaced (same/my account) and needed to be reformatted to work with the Wally. I purchased the Wally new so it should never have been on any account but mine. This morning during pre-departure check with my Playmaker I was getting the 103 channel and all my recordings were visible on the EHD. This evening I activated the Wally, resulting in the attached message. I was told by a very helpful and patient CSR NOT to reformat -

her two supervisors were referring this to "engineering". So for now I can watch live Dish TV, but not record or play back my recordings. Let's hope my campsite will have LOS to 110/119/129. Any ideas anyone?

 

[bookworm370]

Just leave it plugged in and call Dish support and have them send a re-authorization 'Hit' to your receiver. If you have not changed the account number the hit should reauthorize the EHD.

 

[jpmarto]

Hi bookworm - a re-authorization hit was the first thing the CSR did. No joy. What I can't figure out is why the system thinks EHD was used on another account as it's been "velcroed" to the Wally before, during, and after the deactivation.

 

[TheKrell]

a re-authorization hit was the first thing the CSR did. No joy.

I triggered mine automatically, but it took several hours. How long did you wait before declaring that it didn't work?

 

[charlesrshell]

I triggered mine automatically, but it took several hours. How long did you wait before declaring that it didn't work?

How is that done?

 

[TheKrell]

How is that done?

Ethanlerma told us how in another thread: Thanks Ethan!

If so sounds like an authorization issue, you might need to call Dish or send yourself a HIT (https://my.dish.com/myaccount/dishoutdoors , The "wake up receivers" option)T

This works even for those of us who do not have a "dishoutdoors" account.

 

[jpmarto]

I appreciate the comments, but it seems to me a "hit" is not the solution. The receiver reactivated immediately from a hit initiated when I activated Wally under Dish's "My Equipment". It then seemed to think the EHD belonged to another account.