I just had DTV installed last week. I signed up via a phone CS rep. I asked her how long my contract was for and she said 1 year. However, I called today to ask a question about the rebates and I was informed my contract is 2 years. I made my decision based on the fact that with the rebate pricing my service would be less expensive than my DIsh Network Programming. I understood that after 1 year it would go up, but that'd I be out of contract so I could renegotiate or go back to Dish, and most likely go to UVerse as it should be available in less than a year.
However, now I'm in a two year contract. I made it VERY clear and asked twice if I was in a 1 year contract as it seemed odd to me since the promotions were for one year. Usually they give you the promos for 1 year and then screw you on the 2nd year (which is what's happening now). I specifically asked because it sounded too good to be true.
Now I have a handful of questions:
1. Can I cancel my contract in any sort of 14 day/30 day gurantee period?
2. Do I stand any chance of getting my contract to 1 year based on what the sales staff told me (with no proof since it was not recorded)?
3. If I decide to cancel after 1 year, what penalty am I going to pay?
4. Any other options.
I'm REALLY upset and was completely lied to. I made it very clear when I asked how long the contract was. I even said, wow that's a good deal so I get the promotions the entire legnth of the contract and she said "Yes". That and NBA LP put me over the fence.
However, my bill is going to be extremely high next year, to the tune of $50 more per month than my comparable Dish service.
However, now I'm in a two year contract. I made it VERY clear and asked twice if I was in a 1 year contract as it seemed odd to me since the promotions were for one year. Usually they give you the promos for 1 year and then screw you on the 2nd year (which is what's happening now). I specifically asked because it sounded too good to be true.
Now I have a handful of questions:
1. Can I cancel my contract in any sort of 14 day/30 day gurantee period?
2. Do I stand any chance of getting my contract to 1 year based on what the sales staff told me (with no proof since it was not recorded)?
3. If I decide to cancel after 1 year, what penalty am I going to pay?
4. Any other options.
I'm REALLY upset and was completely lied to. I made it very clear when I asked how long the contract was. I even said, wow that's a good deal so I get the promotions the entire legnth of the contract and she said "Yes". That and NBA LP put me over the fence.
However, my bill is going to be extremely high next year, to the tune of $50 more per month than my comparable Dish service.
