(1) At no point in igator99's post about this was he ever a dick towards any of the installers that have come to his house either the E ones or the ones for D.
(2) igator99 offered to help atleast once or twice wich is better than you can expect from most any customer.
(3) No new technician deserves to be paid that of what an experienced tech makes, to say the dns techs are underpaid and overworked is a half truth only in that dish networks dns and depot facilities do not follow the guidelines that the company has set forth in its training manuals. When I left employment with E last month my take home was $3,400 a month working 65 hours a week and having 3 days off to boot. I have run across many subs that would talk about going out and doing 7 - 10 jobs a day 6 days a week and much of the time I get stuck fixing their work and doing the jobs that they refused to do because it would have been a little more time than they could handle putting into an install.
(4) Attic work is a very common part of this industry specialy in the south where alot of homes dont have basements and much of the utilities run in the attics. Florida, Georgia, and alabama for instance are known for housing thats designed this way wether due to the fact that a whole region may be sitting on solid rock 1 - 4 foot below ground level, the water level may be less than 2 foot below ground level, or local ordinances. While working in the 3 mentioned states I only came across one house with a basement and that was in Georgia, all the others exclusively had all utitlities in the attics. Its entirely possible for anyone including an experianced technician to miss step or slip and put a foot through a ceiling, a couple of times my foot has slipped off a rafter and made contact with the board but I always have both hands on cross braces and having taken splinters on a couple of instances so as not to break the board.