DirecTV Plans to Cut Back on Spending,Hiring in 2012,CEO Says

[yellowcanary73]

you socialist hippies have absolutely ZERO idea what business really is or how to run one or what it takes for the vast majority of company leaders to get where they are. get back to us when you are running a successful global organization.

What a joker!!!
You have know ideal who or what I'm but because I don't agree with you.You start with your name calling how mature!!!
Have a great night.

 

[charper1]

I know you are not worried. I was just using it as an example of how easy it is for people to blindly blame a small group of people (now it is the top 1% that is blamed for all of the problems, in the past it was other groups of people)

agreed. those that are scared, uneducated or feel they are "have nots"; almost always look to latch on to any blame or excuse they can and it great and even cool right now to go after the deep pockets. no one is saying that no one cheats. you have cheats at every level,at every pay rank, but saying everyone at or above a certain level is a cheat and/or overpaid is simple uneducated, short sighted and just plain wrong. but this whole, anti-corp, anti-capitalism, anti-law, anti-law enforcement movement in this country needs to be squashed and FAST!.

 

[charper1]

What a joker!!!
You have know ideal who or what I'm but because I don't agree with you.You start with your name calling how mature!!!
Have a great night.

no one called YOU anything, but great bail out.. LOL

 

[yellowcanary73]

no one called YOU anything, but great bail out.. LOL

Why would I waist my time this is a directv forum not a political forum.

 

[charper1]

I don't know. Why would you come back nearly 30 mins later to post more after dropping out and saying good night?

 

[Mr Tony]

guys lets get back on topic......and remember political stuff isnt allowed here

 

[kattheaunt]

Thank heaven (and the mods) for that!

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[MacPointMan]

I think that DirecTV would benefit more by rewarding its long time customers with more incentive to stay. Jumping ship to save money when the contract is over is typical when DirecTV or anyone else doesnt care about keeping the business. WHo can blame those customers. I surely cant. If I can get my television service cheaper Ill go somewhere else. Heck maybee giving Dish Network another go at it is worth my effort. if it does decrease my bill. Some people could care less about the technology all they want is to be able to watch TV.

While I do think that DirecTV has the best product on the market They also need to do MUCH more about keeping the customers that they have. Attracting new ones isn't all that hard. Keeping the ones you got is HARDER especially when the prices just get higher and Higher.

 

[stonecold]

Well things are getting worst at directv, since my firing . They lost at 10 good solid agents who would of bent over backwards for customers ( ones I helped train and supervise ) Why because DTV taking out there bad business decisions out by keep raising goals for sales. So expect more people to be unhappy with DTV as people keep pushing premiums if you want them or not. Customer service is now taking 2nd place to making a buck.

 

[Hutch1814]

Well things are getting worst at directv, since my firing . They lost at 10 good solid agents who would of bent over backwards for customers ( ones I helped train and supervise ) Why because DTV taking out there bad business decisions out by keep raising goals for sales. So expect more people to be unhappy with DTV as people keep pushing premiums if you want them or not. Customer service is now taking 2nd place to making a buck.

I've noticed the push and the "see the sky, put it in" mind set

 

[cave1376]

D* cutting back? The local radio stations are running commercials for job openings at an inbound call center company called Alorica. The commercial states "Alorica is hiring 300 c.s. reps for a great new project with Directv. Average pay rate of $15 per hour. And if hired, the csr will receive Directv for free". And D* is running commercials for job openings as an installation tech.

How does this work? Does D* or Alorica pay the csr directly. Or does D* pay Alorica then Alorica pay the csr?

It's great that a company is hiring with the state of the economy and the holidays coming up. It would of been funny if the Directv call center was located next door to the Dish call center.

 

[downthedoor]

D* cutting back? The local radio stations are running commercials for job openings at an inbound call center company called Alorica. The commercial states "Alorica is hiring 300 c.s. reps for a great new project with Directv. Average pay rate of $15 per hour. And if hired, the csr will receive Directv for free". And D* is running commercials for job openings as an installation tech.

How does this work? Does D* or Alorica pay the csr directly. Or does D* pay Alorica then Alorica pay the csr?

It's great that a company is hiring with the state of the economy and the holidays coming up. It would of been funny if the Directv call center was located next door to the Dish call center.

These people work for Aloroca who is paid by D* by the total hours worked. These special projects are temporary, this one prolly handling inbound calls related to the cancelation of the NFL Sunday Ticket and the movie channels that went along with it when they are no longer free. D* hires contractors for these temp jobs so they can beat them up over a performance goal and be isolated from it (a goal like keep 60% of the subs calling in from canceling all the movie channels). Once the work is over they will cut back and lay people off, and D* keeps its nose clean on the whole deal and is not involved in the layoffs. Now if you are good, Aloroca might keep you around for another project or for another client (such as dish) so the temp job isn't all bad...

 

[stonecold]

Bingo! Give the man a cookie.

These people work for Aloroca who is paid by D* by the total hours worked. These special projects are temporary, this one prolly handling inbound calls related to the cancelation of the NFL Sunday Ticket and the movie channels that went along with it when they are no longer free. D* hires contractors for these temp jobs so they can beat them up over a performance goal and be isolated from it (a goal like keep 60% of the subs calling in from canceling all the movie channels). Once the work is over they will cut back and lay people off, and D* keeps its nose clean on the whole deal and is not involved in the layoffs. Now if you are good, Aloroca might keep you around for another project or for another client (such as dish) so the temp job isn't all bad...

 

[MacPointMan]

Cutting Back

Charge Backs are horrendous. The initial survey call to the customer is irrelevant now. MasTec is calling all or most of the customers to check on installations. If that customer does not rate the Technician a 10 on all but 1 category you can bet that your customer sat metric is not going to meet the 92% MasTec is looking for. If that happens look to get a $300 charge-back. The same is with phone lines. If the Tech does not get those receivers to ping back to DirecTV and misses the mark at under 50% Bingo a $300 charge back. This is not motivation to getting the phone lines in. I know Techs that try and do a few extra jobs a month to make up for the loss in charge backs. As a result they do sub standard work.

I have yet to meet a tech that actually works for DirecTV. That's DirecTVs way of keeping its nose clean. "Well sir or Maam the technition that installed your system was not a DirecTV employee."

I however do it to standard as much as I can. Leave the customer happy and do the best work that I can. I also explain to the customer that I am a Contractor and I DO NOT WORK FOR DirecTV. I receive no Benefit from DirecTV whatsoever. That van outside YES I bought it. These tools I bought them. This cable and connectors that I am using YUP you guessed it I payed for it all. This little F connector. Yup 15 cents a piece. I have used over 20 of them in your installation alone. The suprise on the customers face is amazing. That usually helps them keep that phone line running across the room for a few days.

MacPointMan

MacPointMan

 

[Jimbo]

Charge Backs are horrendous. The initial survey call to the customer is irrelevant now. MasTec is calling all or most of the customers to check on installations. If that customer does not rate the Technician a 10 on all but 1 category you can bet that your customer sat metric is not going to meet the 92% MasTec is looking for. If that happens look to get a $300 charge-back. The same is with phone lines. If the Tech does not get those receivers to ping back to DirecTV and misses the mark at under 50% Bingo a $300 charge back. This is not motivation to getting the phone lines in. I know Techs that try and do a few extra jobs a month to make up for the loss in charge backs. As a result they do sub standard work.

I have yet to meet a tech that actually works for DirecTV. That's DirecTVs way of keeping its nose clean. "Well sir or Maam the technition that installed your system was not a DirecTV employee."

I however do it to standard as much as I can. Leave the customer happy and do the best work that I can. I also explain to the customer that I am a Contractor and I DO NOT WORK FOR DirecTV. I receive no Benefit from DirecTV whatsoever. That van outside YES I bought it. These tools I bought them. This cable and connectors that I am using YUP you guessed it I payed for it all. This little F connector. Yup 15 cents a piece. I have used over 20 of them in your installation alone. The suprise on the customers face is amazing. That usually helps them keep that phone line running across the room for a few days.

MacPointMan

MacPointMan

The initial call is irrelivent ?
Mastec calls after all installs anyways ?

Shouldn't these things happen regardless.

Its alwas helpful to make a Pre Call, so the sub KNOWS when your coming, many, many times they are outside the commitment window, that's the companies fault not the installers many times.

As for the post call, whas wrong with that, if the sub doesn't like something, you can go back while in the area.

What I hate is, IF the sub calls back, its a repeat, even if tyhey call to say how good a job we've done.

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[ddm_1075]

That sounds about right!!!

 

[andrewj0781]

So since they said they'd release TruTV HD after they launched it part time during basketball does this mean they won't release it now?

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