I got the update equipment for HD early this summer and now that the channels are on receiver will not come on. (Reads searching for signal!) The installer to his defense aligned it to a satellite that wasn't even in the air. The customer service guy wants to charge me $70.00 for a service call. I don't agree with this.
Directv wants to charge me!
- Thread starter greaser00
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You didn't have any HD signals before now? None? Zilch? Nada?
If so, I would have complained long before now.
If you had the "old" HD channels but none of the new ones, play that famous game "csr roulette" until you get a csr that will send out an installer to correct the set-up for no added charge.
If so, I would have complained long before now.
If you had the "old" HD channels but none of the new ones, play that famous game "csr roulette" until you get a csr that will send out an installer to correct the set-up for no added charge.
Well you can always add the protection plan for 7.99 per month and they will typically wave the 70 fee.
Why not? If he is in a are with no HD LIL then they would not have a signal from any of the MPEG4 SAT's that were already up.
Most likely once they align the dish again he will even notice an increase in signal on the other SAT's.
When did the protection plan go to $7.99?.I pay $5.99.
If it's in the first 30 days D* can charge $14.95.
It is 5.99. If you are paying 7.99 you might be an older customer. Call D* and say something they can fix it.
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