Kentucky? Just kidding.
It is clearly not pirating since DISH gets paid for the service.....
To respond directly to this, it hurts many people involved. DISH as a business pays locals based on a head count. If you “subscribe”, we pay a local channel based on that. If the DMA you receive costs more then the one you
should receive, it costs us more when it shouldn't. If you owned a business that people did that to, you would likely not like it much either. "Movers' also provide local channel owners a bartering chip at negotiations, being that they say they can reach X number of customers (X+1, in this case) and therefore deserve more in the contract, which trickles to higher bills to our customers. Local businesses in the DMA you are subscribing to pay more for advertising based on the increased viewers as well. Between DISH, local businesses, and other customers, I see 3 very real reasons that, while not piracy, makes this a bad thing.
Perhaps you have not been around the forum long enough…
My team and I have been around a long time, although perhaps not on the forums, and we understand what ‘moving’ is. We also understand that it can be used to get different locals (as you were pointing to), stack receivers on an account over different addresses without paying for a dish or another account (we would supply the ‘move’, a hiding in plain sight kind of thing), both of which are frowned upon. There is also the legitimate move, which answering your actual question as posted would possibly be misunderstood as something we would not do, when in fact we would.
What I was trying to get at was if you noticed a posting about 'moving' and later had a legitimate support question from a customer that you recognized as a mover, how would you handle it?
Being that our role is to support customers, and not audit them, we would assist by any means necessary. I have gotten laughed at for offering to roll a truck to a customer who was obviously in Mexico somewhere, here on this very forum. It is our job to offer the means to fix a problem, and a customer’s job to tell us that they don’t want it. Had the customer said “roll a truck”, the natural course of events would have handled this. The customer would have had a tech at the address on the account, the tech would note that the customer did not live there, and that becomes an issue dealt with elsewhere. The tech would have wasted the gas driving there, and would likely not be thankful if they are a contractor.
Does your job description include any audit functions?
We do not audit anything. “Don’t ask, don’t tell” is a very good policy, BTW. Who knows who is on these forums?
I believe that clear ground rules and expectations and honesty is the key to open discussion.
Any humor in that the question is about being dishonest? Interesting. LOL Thought I would put that on the table for a bit of a laugh.
The rest of your post is appreciated, as well. Compliments are always welcome as we like hearing we have done well. As I have said many times, on many threads, the criticisms are also appreciated. We truly wish to be more pliable in the forums and both compliments and criticism are conducive to this outcome.
