Hi guys... Since Team Summit, I have been working hard with DISH CEO Erik Carlson and others at DISH to try getting DISH Support back up to where it use to be. One of the big issues that caused the changes with DIRT was changes (including laws) in Data Privacy. While we here at SatelliteGuys do everything we can to keep your information secure, lets face it we are on the internet just running a giant database. As hard as we try and we believe we are 99.99% sure we are secure there still is that 0.01% chance that there could be a data breach. Users sending DISH support members have been doing so for over 8 years using our Private Message function, and that has worked good. However by today's data safety standard and laws its not acceptable for DISH to be in compliance. To me this is 100% understandable. There are a few ideas on the table on how DISH support can provide support here and keep the data compliance they need. There are also a few other ideas on the table as well. For me I just want you to be able to come here and get the DISH support you have come to know for years. I am proud that with working with DIRT, we were able to get more people upgraded to Hopper 3 systems when they first came out than ANY other DISH retailer including the big guns like Radio Shack. (And SatelliteGuys made ZERO on these upgrades... we do this as we love this technology and we love helping people!) Now some good news... it is quite possible that as soon as later today you may see a new account online called DISH Support online. These are DISH support representatives who will be here to help you. (and going forward, they would rather be called DISH support instead of DIRT... I agree with them 100% on that one!) But for the time being if they need customer sensitive data, they will give you a URL to click to continue you support experience. This will keep them in compliance with their customer information guidelines and policies. So please do not be alarmed or think its strange that they may ask you to go to a different website to continue to get help. Thanks for being SatelliteGuys and we will keep working to make sure you get the Satellite Support you seek. Thanks you Erik Carlson for your assistance and caring about our members, it is very much appreciated.