I have been a faithful Dish subscriber since August 1997.
Let me start off by saying, the inital problem was my fault. I am on auto-pay. My debit card was replaced and I forgot to notify Dish of the change in number. The day after the due date, on Wednesday night we received a very 'terse' voice mail saying that if we do not pay our bill (actually pre-pay for the next month) Dish will cut off my service. This was the first time in almost 10 years that we were 'late' in pre-paying. I called at 8 AM Thursday and provided the new number. Silly me, I thought all was fine.
At 8:30 AM on Thursday, my wife calls and tells me that the service just stopped on she was not getting a picture either TV. The weather at that time was clear in all directions (over 100 miles) and had been clear all night. The TVs worked fine for OTA.
The next thing was to make sure the TVS were on channel 3, which they were. Still no picture.
Before calling Dish, my wife unplugged both units for 5 minutes, then plugged them in. The both started and booted up fine. She ran the check switch routine and it showed fine. She checked the signal strength and they matched what I had recorded earlier. Still no picture.
First I called the billing department to make sure that service was not interrupted. The non-English speaking person on the phone did not understand what I meant by interrupted. She asked what was wrong. I said and I quote myself 'I have no picture from Dish, just a blank screen". she said, "well, what's wrong." I repeated myself several times. and she kept saying "well, what's wrong". I was ticked and saif "what part of 'no picture' do you not understand." I asked for and got a lead/supervisor. At least the lead spoke ENGLISH. The lead said that my service had NOT been interrupted and forwarded me to Technical Non-Support.
Again, I got a non-English speaking person for Technical Non-Support. I told them the steps I had taken as well as the current signal strength readings. This person then said, well lets now unplug your unit. Being frustrated, I said I just completed this steps. He said, just a minute, then like magic while on the phone, service just started up. I asked "was my service interrupted" and he did NOT repsond, I asked 3 more times "was my service interrupted" and he did not repsond. He just asked if I was now receiving the signal. I replied yes. I asked what happened and he refused to answer.
My wife works in credit account collections; she sees folks that owe Dish thousands of dollars for service and equipment; we go late 1 day in pre-payment, once in 10 years, and they suspend our service. I find this mind boggling.
I am totally disgusted with the Billing/Account Servicing and Technical Support.
Just my experience.
Let me start off by saying, the inital problem was my fault. I am on auto-pay. My debit card was replaced and I forgot to notify Dish of the change in number. The day after the due date, on Wednesday night we received a very 'terse' voice mail saying that if we do not pay our bill (actually pre-pay for the next month) Dish will cut off my service. This was the first time in almost 10 years that we were 'late' in pre-paying. I called at 8 AM Thursday and provided the new number. Silly me, I thought all was fine.
At 8:30 AM on Thursday, my wife calls and tells me that the service just stopped on she was not getting a picture either TV. The weather at that time was clear in all directions (over 100 miles) and had been clear all night. The TVs worked fine for OTA.
The next thing was to make sure the TVS were on channel 3, which they were. Still no picture.
Before calling Dish, my wife unplugged both units for 5 minutes, then plugged them in. The both started and booted up fine. She ran the check switch routine and it showed fine. She checked the signal strength and they matched what I had recorded earlier. Still no picture.
First I called the billing department to make sure that service was not interrupted. The non-English speaking person on the phone did not understand what I meant by interrupted. She asked what was wrong. I said and I quote myself 'I have no picture from Dish, just a blank screen". she said, "well, what's wrong." I repeated myself several times. and she kept saying "well, what's wrong". I was ticked and saif "what part of 'no picture' do you not understand." I asked for and got a lead/supervisor. At least the lead spoke ENGLISH. The lead said that my service had NOT been interrupted and forwarded me to Technical Non-Support.
Again, I got a non-English speaking person for Technical Non-Support. I told them the steps I had taken as well as the current signal strength readings. This person then said, well lets now unplug your unit. Being frustrated, I said I just completed this steps. He said, just a minute, then like magic while on the phone, service just started up. I asked "was my service interrupted" and he did NOT repsond, I asked 3 more times "was my service interrupted" and he did not repsond. He just asked if I was now receiving the signal. I replied yes. I asked what happened and he refused to answer.
My wife works in credit account collections; she sees folks that owe Dish thousands of dollars for service and equipment; we go late 1 day in pre-payment, once in 10 years, and they suspend our service. I find this mind boggling.
I am totally disgusted with the Billing/Account Servicing and Technical Support.
Just my experience.
