Dish has been getting down on the retailer I work for as a sub for not getting their number of installs up but we are seeing Dish Vans all over doing installs in our area and these guys are from Lincoln or Omaha which is over 85 miles from here. Why? And why are subs for a Lincoln company doing service calls here too? I have to roll on several Dish customers because these guys from Lincoln do not know what they are doing.
Here's a example.. Customer calls us as they are not getting the 110 Sat. I look up their equipment to see that they have a superdish. I load superdish parts and head out. I arrive 50 minutes later to see that someone installed a really old 500 dish. I talked to the customer and I find out that a girl with a infant in the car came from Lincoln and since she knows nothing about superdishes she cuts all the cables and installs the 500. She mounted the J-arm backwards so she could not plumb it. After several hours she gave up. Next day two guys from same company shows up and trys to get customer up and running. They got the 119 sat at a 25 on the 21 transponder and then left. When I crawled up there I found the J-arm still backwards and no screws holding the LNBF on. I removed the J-arm and put it right and plumbed the J-arm. Put 500 back on and found I could not get the 110 and 119 above 25. I removed the dish and replaced it with another on and finally got over 75 on both sats. For my efforts and time I got 15.00 service call fee.
Another one of theirs was a 1000.2 dish. Customer called Dish and they sent people from Lincoln (85 miles away) out to move the dish because of trees. 2 hours after they left the customer called us and I show up to find the dish missing LNBF screws, 3 short patch cables running from eave of house to dish on peak of roof. After running new cable from dish to ground block and replacing screws and alignment Customer had TVand was thrilled. These people are giving us retailers a bad name. Why can't Dish send us the service calls since we are right where the problems are? Thanks for your time reading this - I just needed to vent.
Here's a example.. Customer calls us as they are not getting the 110 Sat. I look up their equipment to see that they have a superdish. I load superdish parts and head out. I arrive 50 minutes later to see that someone installed a really old 500 dish. I talked to the customer and I find out that a girl with a infant in the car came from Lincoln and since she knows nothing about superdishes she cuts all the cables and installs the 500. She mounted the J-arm backwards so she could not plumb it. After several hours she gave up. Next day two guys from same company shows up and trys to get customer up and running. They got the 119 sat at a 25 on the 21 transponder and then left. When I crawled up there I found the J-arm still backwards and no screws holding the LNBF on. I removed the J-arm and put it right and plumbed the J-arm. Put 500 back on and found I could not get the 110 and 119 above 25. I removed the dish and replaced it with another on and finally got over 75 on both sats. For my efforts and time I got 15.00 service call fee.
Another one of theirs was a 1000.2 dish. Customer called Dish and they sent people from Lincoln (85 miles away) out to move the dish because of trees. 2 hours after they left the customer called us and I show up to find the dish missing LNBF screws, 3 short patch cables running from eave of house to dish on peak of roof. After running new cable from dish to ground block and replacing screws and alignment Customer had TVand was thrilled. These people are giving us retailers a bad name. Why can't Dish send us the service calls since we are right where the problems are? Thanks for your time reading this - I just needed to vent.
