I got a call about signal and reliability of my system a few years ago. I explained that the situation (we were renovating the house) required shutting down a number or our DVR's then setting them up again and having to do a lot of reboots as we were dealing with each room and trying to find a place to watch a little bit of TV. I really appreciated that Dish was aware that my system was not operating as it should. The CSR was very nice and wanted to make sure I did not need a tech to check anything. I thanked her very much and said it was not necessary, but appreciated the monitoring.
FWIW, I do like that Dish does this kind of monitoring. It can help prevent negative customer experience, especially from those new to Dish or those who have not a clue how any of the Dish systems work. Good work, Dish.