This happened twice to me. First time was several years ago when one of my LNB's had significant drift issues. They called and sent out a tech to replace the LNB at no charge. Second time was recently when they came out to hook up a wing dish for my locals after the Hopper 3 install. During that install, I had no signal for like 20 minutes or so when they were running cables from the wing dish to the 1000.2 LNB. I guess the Hopper reported back the dropout and the automated call came in about 2 hours after techs had left. I simply told them about the wing dish install and that was it.