I have used the online chat 2 times this week. The first time was to inquire about Big Ten Network Hd. I wanted to know what package it would be in for those of us not in the 8 Big Ten states. I told him in was in free preview right now but that would soon change and I wanted to what package the HD version would be put in. He had no clue. He first told me it was not in free preview and it was on channel 439. I told him I know I have been watching it for months now. He response was "great". I finally gave up with him as he had no clue. Tonight, I chatted again about downgrading from AEP to DVR Advantage with 250 bonus pack. I asked if I would still get NBA TV Hd. He told me no that I would have to get the Multi-sport pak. I asked him if he was sure because when NBA TV Hd was launched it said it was available to those with AT 100 and DISH HD. I told him nevermind for the moment as I would keep what I had for now. I am pretty sure I am right about NBA TV HD plus we should get it with the HD Ultimate package. Just thought it was funny that they seem to be less knowledgeable about there programming than I am and I get my info from SAT GUYS!