Dish Hopper black screen and restarts - after wireless internet?

S

sharoni

Thread Starter
Member
Sep 12, 2018
6
6
Ashville, Alabama
We've had several different Dish receivers over many years, but recently were upgraded to a Hopper and 2 Joeys. This worked very well for 2 weeks, and I decided to connect to our wireless router. No problem. The next day we woke up to a black screen. I went through the troubleshooting steps several times and finally got to watch TV last night for a couple of hours. This morning... black screen again. After an hour on the phone and lots more unplugging power/cables, resetting, waiting, etc. we finally got a picture again but within half an hour our Hopper was restarting itself again. No technician available until Saturday. Could a bad internet connection contribute to the restarts? We have terrible internet service where I live but I didn't think that it would affect things this way????
 
S

sharoni

Thread Starter
Member
Sep 12, 2018
6
6
Ashville, Alabama
I thought about that, but during the short time that I actually had a signal, I didn't find a way to turn off the automatic connection to wireless. It may be there, but if so it is hidden.
 
charlesrshell

charlesrshell

SatelliteGuys Crazy
Lifetime Supporter
Jan 14, 2006
9,738
4,330
O'Fallon, IL
I thought about that, but during the short time that I actually had a signal, I didn't find a way to turn off the automatic connection to wireless. It may be there, but if so it is hidden.
Change your Hopper wireless password & that should kick off your Hopper wireless connection.
 
Tampa8

Tampa8

Supporting Founder - I'll stand up and say so
Pub Member / Supporter
Lifetime Supporter
Sep 8, 2003
18,112
7,712
Tampa/Eastern Ct
Black screen may not have anything to do with your wireless.

It may be a failing Hopper if you can't even bring up the menu or guide.

Or it may be related. He just added wireless connection and the problems just started. The OP must disconnect the wifi to the Hopper and see the results to know.
 
trojan67

trojan67

SatelliteGuys Pro
Sep 5, 2015
399
133
Jamaica
We've had several different Dish receivers over many years, but recently were upgraded to a Hopper and 2 Joeys. This worked very well for 2 weeks, and I decided to connect to our wireless router. No problem. The next day we woke up to a black screen. I went through the troubleshooting steps several times and finally got to watch TV last night for a couple of hours. This morning... black screen again. After an hour on the phone and lots more unplugging power/cables, resetting, waiting, etc. we finally got a picture again but within half an hour our Hopper was restarting itself again. No technician available until Saturday. Could a bad internet connection contribute to the restarts? We have terrible internet service where I live but I didn't think that it would affect things this way????
I have seen black screen on about three Hopper's before, it was associated with non response hard drives, I have a hard drive in my position, when ever I put it in a hopper, I get solid black screen
 
S

sharoni

Thread Starter
Member
Sep 12, 2018
6
6
Ashville, Alabama
My guess is that it's a problem with the Hopper and possibly the nightly updates. I can't see a reason that adding the wireless connection would cause the problem that we're seeing, but it shouldn't be too hard to check that out this evening.
 
HipKat

HipKat

SatelliteGuys Master
Pub Member / Supporter
Aug 25, 2017
11,512
18,509
Pekin, IL
What do you use for internet? If it's a mifi, that's a known issue to cause some of the problems you're seeing
 
S

sharoni

Thread Starter
Member
Sep 12, 2018
6
6
Ashville, Alabama
There wasn't any way to check anything on my system last night because now the Hopper doesn't start up at all. I have a green light, but other than that... nothing. We turned in a request for a technician on Wednesday but they won't be here until sometime on Saturday. So much for college football.
 
  • Like
Reactions: charlesrshell
trojan67

trojan67

SatelliteGuys Pro
Sep 5, 2015
399
133
Jamaica
There wasn't any way to check anything on my system last night because now the Hopper doesn't start up at all. I have a green light, but other than that... nothing. We turned in a request for a technician on Wednesday but they won't be here until sometime on Saturday. So much for college football.
The hard drive is shot, the only way around this is to disable the hard drive, until the the technician arrives
 
  • Like
Reactions: HipKat
Jim5506

Jim5506

SatelliteGuys Master
Pub Member / Supporter
Lifetime Supporter
Oct 19, 2004
7,757
2,680
Lubbock, Texas
On VIP (722) with a bad hard drive the receiver will disable it itself and act like a non-DVR receiver, not sure if the Hopper can do that.

If it could, it should have already done it - sounds like more than a bad hard drive.
 
  • Like
Reactions: pattykay
trojan67

trojan67

SatelliteGuys Pro
Sep 5, 2015
399
133
Jamaica
On VIP (722) with a bad hard drive the receiver will disable it itself and act like a non-DVR receiver, not sure if the Hopper can do that.

If it could, it should have already done it - sounds like more than a bad hard drive.
Some Hopper developed solid black screen, most likely from the early morning update, once you disable the hard drive, you get picture, minus the DVR function, colour icons, joey software and a few other things
 
pattykay

pattykay

formerly crodrules
Pub Member / Supporter
Jun 14, 2014
8,250
7,153
North Central Ohio
On VIP (722) with a bad hard drive the receiver will disable it itself and act like a non-DVR receiver, not sure if the Hopper can do that.
Yes, it can. I had one of each earlier this year (ViP722k and Hopper 1) and they both acted the same way with a bad hard drive. I somehow got the ViP722k to recover to full functionality with the existing drive, but I went ahead and replaced the hard drive anyway, just to be on the safe side.
 
trojan67

trojan67

SatelliteGuys Pro
Sep 5, 2015
399
133
Jamaica
Yes, it can. I had one of each earlier this year (ViP722k and Hopper 1) and they both acted the same way with a bad hard drive. I somehow got the ViP722k to recover to full functionality with the existing drive, but I went ahead and replaced the hard drive anyway, just to be on the safe side.
In this case the receiver cannot reach to the point to the disable the hard drive, it is block by some error from the hard drive, have done two separate dwelling with this problem, have to let the owners disabled the hard drive, I also have a third receiver like this, that I removed the hard drive, I have a next hard drive, whenever a put in a Hopper, I get constant rebooting, I bet if OP disable the hard drive, it will boot, followed by the hard drive error message, then picture
 

Similar threads

C
Replies
25
Views
4K
ChadT41
ChadT41
D
Replies
6
Views
20K
bookworm370
bookworm370
B
Replies
10
Views
1K
Bobby
Bobby
jwgreen68
Replies
1
Views
4K
kenosha
K

Users Who Are Viewing This Thread (Total: 0, Members: 0, Guests: 0)

Latest posts

Top