Yesterday, I had THE worst installation order I have EVER had with ANY cable/satellite provider!! I had ordered a hd receiver for the main tv and took advantage of the free dvr upgrade for the sd tv in another room. The Dish installer, very friendly guy, came in and told me I needed 2 satellites do to the position of the house to get HD. So halfway through the installation, the tech states he is 'missing something to complete the installation' and he would be 'right back'. Well 2 hours later, he shows up and finishes the installation. I was fuming, asked him why he took so long and he said he needed something he had to get from the other truck he uses...whatever. Then we got to try to activate the boxes. The called the call center and according to them, I had the wrong boxes. They also had the wrong programing, they had me listed for the TOP 180 without hd and without locals. I asked the csr then why would the installer put up 2 dishes? HE had the right order package I had requested. Then, they went over what I SHOULD have and the gave me a hd receiver for the hdtv, but a standard reciever for the sd tv and NOT a dvr, though they had the order to charge me for the service. I said it took almost 2 weeks to get this appointment and there WILL be a dvr and 2 tv hooked up BEFORE the installer leaves. So the crs stated he would upgrade/covert the 211 hd receiver into a hddvr until the 525 dvr can be delivered to my home, installed and at that point she would downgrade/uninstall the 211 and just make it a hd reciever. First of all, I didn't know that could be done to the 211...and 2nd, I thought for sure they would need a supervisor or manager's approval to have the hddvr service for about 10 days AND not charge me for the hddvr upgrade. Now, they had to send me to a 2nd level support to do this. There the crs told me should could not and would not do this eventhough DISH made the mistake/s in my order, so she asked for the tech. Spoke to him and MADE HIM GO BACK TO THE OFFICE AND GET a 525 dvr receiver because he didn't have one...an hour later, it was installed and everything was fine until.....when going through the channels, I shae that STARZ was not showing, we had to call DISH again and asked why was it not showing since there i was usppose to get STARZ free for my 1st 3 months...they fixed that problem and everything was activated...in all, the installation took 5 hours....this is NOT how I wanted this 'friendship' to start....![Mad :mad: :mad:](data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7)