Dish Network CEO says label as America’s worst company to work for is “ridiculous”
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Don't really get your point, incoherent rambling is not my specialty.
Retailers, Rsp contractors & sales partners are not employees, but collectively they are a major driving force. Without them, business at dish would change very quickly.
hogwash. The only retailer terminology in there is "charge back". Unless someone is confused with "do the work", "paying for it", "take it all back", "sell", and "switch customers to DirecTV"
and if the term "back charge" was really that unknown to the reader, it doesn't take much reading comprehension and context from the rest of the post to at least understand what it's about.
You're wrong. Many people with various kinds of knowledge have forgotten, or perhaps never actually realized in the first place, that average people simply have no knowledge of many things, whether it be technical, legal, medical, or otherwise. I see it all of the time, and am guilty of it myself, on occasion.
Just because WE are familiar with a particular subject or certain terminology, does not mean everybody else does. We also have an ability to deduct certain things based on minimal data due to at least a passing knowledge of the subject, such as you describe above. But, for people who have zero knowledge of that area, or lack a technical aptitude for such things, or simply don't have ability to collate unknown facts into hypothesis, it just doesn't work the same way.
Berating those people is not generally deserved. But, an attempt at explaining things in a way they can better understand is probably better in most situations. (Unless, of course, they refuse to understand. Then, they're just idiots.)
Ok, let me dumb it down for you; you're deluded. There are only a handful of RSPs; with or without them, DISH would continue. You're on the payroll even if you aren't the Mirriam-Webster defintion of "employee". Your ass is owned lock, stock and barrel by DISH. You don't have to agree, but as long as DISH cuts your checks and can shut you down for any or no reason, that's how it is.
You really don't matter and are incredibly easy to replace; apparently just like most of their employees.
That clear enough?
Gary,
Can't argue with you there. But let me ask; if DISH has a justified reason for that attitude, don't you think the problem is MUCH larger than that? On more of a societal scale. Personally, I'm a realist, most people are a*holes. An optomistic view of the world doesn't change that. As a business, I would hope you run a realistic business, not an optomistic one.
Zero327 said:
Sorry jack you don't know what the hell your talking about. There are entire states run entirely by RSPs. And by entire states I mean like ten to fifteen that I know about for sure. And I mean the RSP is all there is no inhouse dish presence whatsoever. And these are mainly rural states that don't have heavy access to cable so sat cos are their only option. And if I need to dumb that down for you a little more rural areas are the bread and butter for Dish. So if you think they could lose all that area and maintain without a problem go ahead and live in whatever fairy tale that your in. And there are plenty of multimillion dollar companies out there that don't foster a sense of hostility towards their employees. It's a terrible way to run a business. Pay raises? How about pay cuts.
And your quick to point out that dish and RSPs are so different did you know that we're required to wear the same uniforms DNS techs wear? And drive the exact same white vans? And use the exact same tablet computer? RSPs are the backbone of Dish in America. There are more subs, retailers, and RSPs than there are inhouse techs.
I didn't respond for the very reason, it wasn't worth responding to.............
It's obvious with talk of Viagra & screwing this person is just a lowly tech like the rest of us or a towel boy for middle management. The bottom line is you can't reason with..............(fill in the blank).
I never said DISH and RSPs are different. I said the characterization of the relationship was wrong. DISH controls the RSPs; they may as well have badges. They serve at the leasure and financial benefit of DISH (just like any other DISH employee). If they ever become more expensive than they're worth, it's done (not helped by the fact that due to their size, RSPs remain the largest liability). The market is saturated, pay-TV isn't the future of DISH; most customers who will pay for TV already have it. Truck rolls are the largest item propping them up right now, not installs; and pay attention to truck rolls, you'll see changes soon.
As far as what I am or think, I have the numbers to support my statements, do you? You can either accept that retailers (RSPs, distributors or whatever others you want to pick) are just about as expendable as employees, or you can't. But if you can't, and you work for one, being untouchable is one hell of an assumption to operate under. Few at DISH walk in each day knowing they aren't expendable; hence this topic.
Zero327 said:
No one employed by Dish in any manner thinks they're untouchable. Hence the name of this thread.
Oh, I wouldn't go that far. There's a few by virtue of their positions or who they're sleeping with that absolutely think they're untouchable. Some of the worst ideas to ever be attempted by DISH come from such individuals (intentionally launching the 922 before it was ready for example). Some of the things that have been broken for years and require fixing are also blocked by those same people.
If you've watched the personnel changes at DISH for the last 5-10 years, you'll notice that things at the top don't change very often. For a decade, Charlie harped on improving and making things better, but his top management never changed; neither did the direction of DISH. Last November they took an axe to every level below the top executives though. Then this article came out saying that basically nothing has changed. Funny huh?
I'm pretty mad at dish right now over a big back charge. It's not related to my personal account & could have been prevented if they would have notified me before hand instead of letting me do the work, paying for it & then for reasons undetermined at this point, take it all back. I can promise them 1 thing without a doubt. If it can't be resolved & the funds given back, I will intentionally seek out & sell at the minimum 10 out of contract dish customers & switch them to Directv.
A full week has passed with no explanation/resolution or response. That's okay. I signed up 3 customers on Directv this evening. 1 is an out of contract dish customer & the other 2 are migrating from cable & could have been easily swayed to dish, that ain't happening due to the current situation. I also have 2 pending good potentials in the works also. This works 2 ways dish.............you can't help me.............I can't help you.
As a person who works for the company and took the survey I can tell you that not only was it not anonymous, but anyone in the call center could see our names and what we said and how we rated the company. This didn't stop me from saying exactly what the problems are. Someone was talking about the passing score on the Technicians, well when you work for the call center some things you do directly effects their pay, like issuing a Trouble Call (that's a tech having to go back to a job within the sixty day warranty). But the problem is that if it's not legitimate and you try and charge the person it will fall back on you and affect your call time and CSAT score (customer satisfaction score), so the company basically pits CSRs against techs and vice versa because stuff they do will effect us some of the time and they're really pressed for time because they're not always given enough time per day to work on each job.
Our CSAT is a scale of 1-5. But a passing is 4.2, so you really have to get at least one five per period or your screwed. If you get a four you're treated like something is wrong with you even though a lot of the time the score is because the customer is upset at a situation.
Our CSAT is a scale of 1-5. But a passing is 4.2, so you really have to get at least one five per period or your screwed. If you get a four you're treated like something is wrong with you even though a lot of the time the score is because the customer is upset at a situation.
The Underground Man said:
Techs are rated 1-10 (10 is represented by pressing 0).
Techs must maintain 9.6 or higher.
9 is failing.
Imagine how easy it is to accidentally put in a 1 when trying to issue a 10.
One blown survey messes up your cast average for 3 weeks.
Doesn't seem fair.
Oh yeah by far... the CSAT's are Bs... when i worked installing people were so ignorant in what they pushed we started leaving fliers so they knew what to push. You shouldn't have your pay altered based on anything out of your control - PERIOD! It's not so much as Dish though as the service providers that do the work for them - they need to be Union managed IMO. Don't even get me started on Connectivity - very stupid they haven't started shipping all receivers with wireless ability cause most people use 3G/4G hot spots now vs even fooling with Wildblue or many in my area don't have nothing but cell phones and they don't tether the phone 24/7 to wait for a dialout by the receiver.
Amazing how sick society has become. The individual is worth nothing. Everybody against everybody. Sick!
Actually, the problem is quite the opposite. The individual is everything, and screw everybody else. The popular new expression "Rugged individualism" is just a pretty term for selfishness, greed, ego, and inconsiderate behavior.
True...but when you get paid 250k+ a year to be selfish, greedy, egotistical and inconsiderate, they call it being an executive.
