Dish Network Computers having issues?

[gasman882001]

I tried to log in to my account and received a message that things were down. Also, called in, and they cannot help me at this time. How's that for customer service

Anyone else having issues?

 

[NYDutch]

Note on the MyDish login page:

"We’re working on resolving a technical issue. Our customer service representatives and technicians are also unable to provide support during this time. Thank you for your patience – please try again later."

It happens to the best of companies at times. Hopefully it'll be resolved quickly...

 

[JSheridan]

I tried to log in to my account and received a message that things were down. Also, called in, and they cannot help me at this time. How's that for customer service

Anyone else having issues?

We did an install for a new customer this morning and we couldn't get it activated because of computer problems. Hopefully they get it fixed soon™.

 

[Scott Greczkowski]

Yes I am getting word that CSG/DASH is down for DISH.

Techs are not able to do installs.

 

[JSheridan]

Yes I am getting word that CSG/DASH is down for DISH.

Techs are not able to do installs.

We finished the install but we'll have to go back later to set the defaults and do customer education. Luckily this customer isn't too far away.

 

[ncted]

I've been trying to change my programming all morning, but I cannot get in on the iOS app or website. Nice to know it isn't just me.

 

[JSheridan]

I got an email earlier this morning saying the AT&T systems were down so I said to the other tech that I'm sure glad we were doing a Dish install today. Then I called for activation and BAM!, no activations. I guess I jinxed it.

 

[HipKat]

Dish pulled all techs out of the field today, suspending jobs that were open and are contacting customers to reschedule. Whatever shut them down, did it in a bad way, because I never seen them send all the techs home before

 

[JSheridan]

Dish pulled all techs out of the field today, suspending jobs that were open and are contacting customers to reschedule. Whatever shut them down, did it in a bad way, because I never seen them send all the techs home before

Have they told you anything about tomorrow?

 

[HipKat]

Have they told you anything about tomorrow?

Not yet, other than be ready for a normal day, but I'm watching the portal and I'll let you know if they announce everything is back up again

 

[Tampa8]

I got an email earlier this morning saying the AT&T systems were down so I said to the other tech that I'm sure glad we were doing a Dish install today. Then I called for activation and BAM!, no activations. I guess I jinxed it.

Not sure if It's At&t directly or Spectrum who is having the problems. It started yesterday in several areas where people (VERY PI**ED OFF) lost Spectrum cable/internet and could not watch the game. Today Spectrum itself said their systems are down, they too canceled all appointments. It's a ripple effect because others can not process payments etc including Duke Energy.

 

[JSheridan]

Here's the new message on mydish.com:

 

[Mister Coke]

The app is now working....

 

[Tampa8]

Here's the new message on mydish.com:
View attachment 137013

If it's At&t they should say so being a direct competitor.......

 

[JSheridan]

Not sure if It's At&t directly or Spectrum who is having the problems. It started yesterday in several areas where people (VERY PI**ED OFF) lost Spectrum cable/internet and could not watch the game. Today Spectrum itself said their systems are down, they too canceled all appointments. It's a ripple effect because others can not process payments etc including Duke Energy.

According to an email from AT&T an hour ago their 'issues have been resolved.'

 

[JSheridan]

Mydish.com is now working.

 

[JSheridan]

But activations line is still down...

 

[JSheridan]

And the activations line appears to be working now...

 

[JSheridan]

Not yet, other than be ready for a normal day, but I'm watching the portal and I'll let you know if they announce everything is back up again

Looks like you'll be working tomorrow.

 

[ncted]

I was finally able to login and cancel Starz. Interesting that so many companies are having similar issues. Makes one wonder whether they are all using the same vendor/contractor for certain services.