Alright guys! Come on Claude you knew that post would get removed.
Back to topic.
Back to topic.
You have been brain washed by Dish. Same way I was brain washed 8 years ago when I was one of the Top 10 national sales partners for Dish.
I've been a Dish customer for 13 yrs and have no desire to switch. CS has always treated us very well and we'll survive a couple weeks. Usually, they send a tech out in 1 or 2 days.Claude, I don't want you to think I don't respect you, because I do. I know you've been in this game a long time and your roots in this industry go deep. However, I don't have any respect for constantly coming into a hornet's nest with a stick and poking the hive, but I do acknowledge your persistence and willingness to (annoyingly) hang in there.
With that said, outside of channel disputes and the NFL Ticket, DTV has nothing that tops Dish. Not one thing, The Dish's fail in weather faster. The hardware isn't even close. The Software isn't close. The options pale in comparison. DTV's VOD is a joke. The billing is extortionist and the customer service is horrible.
When I hear the phrase 'Best in Class Service", I take it seriously. I make every job the best job I can do. I never worry about the next job until I finish the one I'm on, ever. My company's Mission Statement reads, "Mission Statement: GalaxyOne Marketing was founded to provide exceptional customer service in satellite and home entertainment through professional commitment to each and every customer." and I adhere to that every day.
Intentionally setting someone up with a substandard POS service is predatory at best and not something I would ever abide by - and you can ask about the number of Hughesnet jobs I've downed because the customer wanted to stream and game with it and the Sales people - who ask those questions - put the sale ahead of the customer's needs.
That's how I roll!
WOW, next day AutoHop works for CBS and FOX. Yesterday I called DISH and had the Sat locals activated. In PTAT settings I have CBS and FOX not enabled. So I have OTA timers set in prime time CBS and FOX programs. I was surprised this morning to see last nites recordings AutoHop working. So now I use PTAT for ABC and NBC and set timers for our favorite CBS and FOX programs. Sure nice having next day AutoHop for all four PTAT channels. I should have tried this sooner.Yep, that would be nice to have four OTA tuners capability. Now that we have CBS back in the St Louis DMA I might bring back the DISH Sat locals. We miss PTAT. With DISH Sat locals next day AutoHop is still available for NBC and ABC. I wonder in the PTAT setting if CBS and FOX were not enabled and set manual OTA timers if next day AutoHop would work for CBS and FOX!
Hi
We just had a thunderstorm this evening. During the storm, the dish box went dead.
I can hear the disk drive running but there is no light on the front, not Green, or Yellow but power is going in.
I tried pushing the buttons for start and reset.
I unplugged it waited and plugged it back in.
The TV says no signal.
I called the Dish Guy in some country or other and after explaining the nonexistent light, is not blinking several times he said that he could send me a new unit, I said that I wanted a technician (I'm going on 82 and it's hard work on down there) and after quite a wait he said that he would send someone on the 22nd of September.
I couldn't budge him even by telling him I already have Comcast in the house for my computer and that I could switch.
So I decided to ask if anyone here has any ideas of anything else I could try. That's a long time without TV, I can't even watch all the stuff I have recorded.
The truth is that I'm pretty sure that we were hit by lightning it wouldn't be the first time but my computer and stuff is OK.
The last time is melted the dish. LOL
Any ideas appreciated
Mike.
No other provider charges customers to ship their equipment back. No other provider even would dare ask for an LNB to be returned that they know darn well is installed on a roof 85% of the time.
But then again, if you don’t complain and ask for the fee to be waived, it’s another $50 they tack on the final bill.
That’s arrogance!
I've been a Dish customer for many, many years. Not once have I ever had to pay to have any equipment shipped back to them regardless of the reason. They have always included a prepaid UPS shipping label addressed to themselves for me to use to ship their box with the equipment back to them. And I never had to ask them for that. In one case, they asked to include the LNB which, of course, I did not do and they didn't charge me for it. Also, I have never spoken to any CSR that was not polite and helpful. Everyone of them have been very courteous and helpful. Trust me when I say that if it had been otherwise, I would have been back to cable in a flash as, at my age, I do not take kindly to BS. Some of this happened even during the many years I was under no commitment of any kind. As they say in the investing realm, "past performance does not guarantee future results." It appears to me that you are harboring a long time grudge that you need to take another look at and quit bad mouthing Dish. The number of customers that are bouncing between Dish and DirectTV are far outnumbered by satisfied customers in both services. Nothing in this world is perfect and never will be and there is nothing any one of us can do anything about it. There is no reason to be constantly angry about something that may have happened to you years ago since you can't change the past, just learn from it and move on. Just my 2 cents.
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