What device and operating system are you using? The screen shot should always be done even for your own records in the event of a dispute later on, not just with DISH but in general since last thing you want is DISH somehow bills you $8.00 each month but you don't have the documentation to prove you had a $0.00 offer for a x amount of time. This would be useful should you need to contact the FCC to resolve the issue after DISH will not honor the offer you signed up for later.Not sure how to screen shot