The new remote requires the new Carbon UI software which is currently only on the H3, or the HWS for folks who also have 4K Joeys. Those would be the only ones who could get the new remote now, until the Carbon UI is officially rolled out all of the older Hoppers. Once that happens, the 50 remote would be compatible with all the older Hoppers that ultimately get the new UI. Who knows when that might be, though.
Officially, its $30 right now, but like I mentioned above, lots of folks in the other post have been making the argument that it was originally advertised as coming with the H3, and thus getting the $30 fee waived.
Thank you for the clarification. Indeed, I had forgotten what you knew: that it required the Carbon UI. Once again. Thanks.
Oh yes, I seem to remember Dish suggesting no charge for the new remote. I still think that future shipments of H3's will have the new voice remote in it, therefore "FREE." I will say that I do remember Dish suggesting that Hopper's and HWS would have to pay for the new remote, of course Carbon UI was supposed to have been fully implemented by now.
However, for those who adopted to H3 before the new remotes release, it looks like Dish is saying "well, not for you guys will it be free." Sure, I get that it is probably a pretty hefty cost for Dish to cover every existing H3 owner what seemed to be promised: a free voice remote with the H3. Considering Dish's refusal to install H3's in a cost beyond what they see as reasonable--according to the spreadsheets--I have no doubt that Dish is gonna stick with all current H3 subscribers having to pay for the new remote, with a few exceptions, perhaps.
Dish has executives and departments of employees who do all the cost analysis and push for things like making good on promises, but it has been reported that Charlie Ergen--as CEO--still does
his own cost analysis (he was a cost analyst at Frito-Lay, if I remember correctly) and crunching of numbers and announces what will be done. Ironically, Ergen is reported to be more often correct. I do disagree with the current H3 install limitations, and think Dish should try to find some way of getting the new voice remotes into the hands of current H3 subscribers. It costs money, but it
could pay off in customer loyalty, positive attitude toward the company and preventing churn, especially now with Tribune stations not on Dish affecting some subscribers. It would be a nice "bone" to appease the customer.