DishAmerica and Patinum HD

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Stephen J

Thread Starter
Active SatelliteGuys Member
Aug 9, 2009
23
0
Ohio
Yesterday I switched from AT120 plus with HD to DishAmerica Gold. I am no longer getting the Platinum HD channels. Are they not available with DishAmerica? I am unable to add them online
 
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illusionescape

SatelliteGuys Guru
Feb 15, 2009
145
0
Houston, TX
That's correct. Platinum HD is not available with Dish America, nor with its predecessor, Turbo HD, since last summer.
 
whatchel1

whatchel1

SatelliteGuys Master
Sep 30, 2006
9,099
48
Great High Plains
when is it

When is it that they are to update/modernize the Dish America packages? I think Scott said something about that happening in the not too distant future.
 
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bela_blasko2006

SatelliteGuys Guru
Nov 4, 2006
149
0
Bartlesville, OK
Yesterday I switched from AT120 plus with HD to DishAmerica Gold. I am no longer getting the Platinum HD channels. Are they not available with DishAmerica? I am unable to add them online

can you me if you are getting NBAHD and NHLHD? Also i understand last year people with Turbo gold got NFL Redzone
 
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bela_blasko2006

SatelliteGuys Guru
Nov 4, 2006
149
0
Bartlesville, OK
Yesterday I switched from AT120 plus with HD to DishAmerica Gold. I am no longer getting the Platinum HD channels. Are they not available with DishAmerica? I am unable to add them online
spoke to a csr online last night on this issue and they informed me that no you can not get platinum with Dish America. I explained i had it with Turbo Gold and was willing to pay the $10 extra but was stated that was not possible.
 
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skierrob

SatelliteGuys Pro
Sep 4, 2004
226
4
I subscribe to Dish America. I don't get the Platinum channels either. Dish Network's web page explicitly states that you get Platinum with "ANY HD PACKAGE". However, customer service and the CEO office both have told me that this is incorrect but no one has done anything to fix the website either.

So I've filed a better business bureau complaint asking that Dish either provide Platinum HD with Dish America, or that they fix their website to state correctly that Platinum is not included with Dish America. I haven't heard back yet from BBB or Dish, but I'll make sure to post when I do hear back.

ps... I'm already 99.9% sure that Dish Network's response will be that they will be happy to 'upgrade' me from Dish America to the Top 120 package with HD and Platinum at the price of Dish America. However, that isn't what I want. I want them to be offering honest advertising -- not appeasing me as one customer.
 

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