DN 2nd level tech say no prob w/811 program guide...

B

bub

Thread Starter
SatelliteGuys Guru
Nov 18, 2003
120
0
I finally had enough of my 811 downloading the program guide 2 or 3 times everytime I powered it on and then only having 1 hour of program guide anyway so I called today.

The 2nd level tech searched the 'known issues' list and guess what? No mention of the 811's having any problem with the program guide. She went on to say that DN thinks the latest software for the 811 solved that problem.

She also said that, 'Nobody else is complaining about it anymore.'

Just wanted to post that info.

George -bub
 
Grandude

Grandude

SatelliteGuys Pro
Lifetime Supporter
Dec 13, 2003
740
83
Santa Rosa, CA
bub said:
I finally had enough of my 811 downloading the program guide 2 or 3 times everytime I powered it on and then only having 1 hour of program guide anyway so I called today.

The 2nd level tech searched the 'known issues' list and guess what? No mention of the 811's having any problem with the program guide. She went on to say that DN thinks the latest software for the 811 solved that problem.

George -bub
I am not having the problem anymore since the latest software download. Have you checked to see what version you have?
 
C

CajunAWACS

New Member
Apr 4, 2004
4
0
I've got 265 and still have guide problems. Only had the 811 a couple of weeks, mostly happy w/it except for that. But still haven't hooked up an OTA antenna yet. Sure I'll have issues w/that, too.
 
A

aperry

SatelliteGuys Pro
Sep 26, 2003
700
0
My guide has been acting normal the last few days... Not sure why, but I'm not complaining...
 
R

redline65

SatelliteGuys Family
Jan 29, 2004
114
0
Little Elm, TX
When it downloads guide info 2 or 3 times and only displays an hour out you need to do a reboot (hold the power button down for 7 or 8 seconds). I have to do it every week or two and it takes care of the problem.
 
C

CajunAWACS

New Member
Apr 4, 2004
4
0
Tried a "soft" reset, no joy. When doing the "hard" reset (unplugging the unit, etc.), do you loose your favorites lists or other settings?
 
John Kotches

John Kotches

SatelliteGuys Master
Supporting Founder
Nov 21, 2003
6,765
195
Troy, IL (STL Area)
Cajun:

Nope, those are stored in NVRAM (NonVolatile) and are preserved even during power outages.

Cheers,
 
B

bubba04

SatelliteGuys Family
Nov 20, 2003
51
0
My guide downloads fine. It just displays the wrong info sometimes. It's hard to see what's on because guide can be way off the mark.
Bubba04
 
C

CodePig

Member
Mar 6, 2004
7
0
Mammoth Lakes, California
I've just given up on the 811 guide in favor of the on-line channel guide at dishnetwork.com. The guide is definitely broke in 265, and Themes -- don't even try! It throws the box into an endless loop of "Downloading Program Info" which only Cancel will end, and then every box in the guide says "info not avail." Not good.
 
rad

rad

Supporting Founder
Supporting Founder
Lifetime Supporter
Sep 7, 2003
10,608
4,221
Dripping Springs, TX
Or just use the 'TV Guide' that comes in the weekend paper, that way you don't have to get into the net to see what's on TV.

It's starting to get real sad what folks are having to do to get around bugs in E* hardware/software.
 
F

Forward

Well-Known SatelliteGuys Member
Sep 22, 2003
30
0
I'm having the same problem with the guide on my 811. Only a hard reboot (unplugging it for a few minutes) will clear it up, but that only seems to last a day or two.

This is my second 811, btw, after the power failed on the first one.

I'm pretty thick skinned and as long as the thing produces a good DVI signal of sat and local digital channels (which it does) I can live with the other glitches, especially for the upgrade price. But it's pretty apparent this is always going to be a problematic product.
 

Similar threads

C
Replies
5
Views
2K
GaryPen
GaryPen
trido
Replies
4
Views
1K
Bobby
Bobby
G
Replies
9
Views
1K
Harry
H
R
Replies
5
Views
1K
Carl B
Carl B

Users Who Are Viewing This Thread (Total: 0, Members: 0, Guests: 0)

Latest posts

Top