I jut did an online chat and the person was clueless. Here is part of the chat...
(03) Jennifer P: For every additional HD receiver, there will be a $7.00 HD additional receiver fee. There will be an additional charge of $7.00 (Enabling fee) if you do not opt for an HD package on your account.
Scott : I have an HD package
(03) Jennifer P: Yes, you do have the HD package.
(03) Jennifer P: The $7.00 is charged for the second HD receiver on the account.
Scott : But I only have 1 leased receiver
Scott : from your website : Charged monthly when a customer has more than one leased receiver on their account. A $5.00 fee is charged for Standard Definition (SD) receivers and $7.00 for High Definition receivers. If the customer has a leased SD and HD receiver, the customer will be charged the lower lease fee (or $5 in this example)
(03) Jennifer P: To provide programming on the second receiver other then the primary receiver the $7.00 will be charged.
Scott : OK then why am I being charger an additional receiver fee
Scott : sorry charged
(03) Jennifer P: I see that you are being charged for both the receivers.
Scott : It should be one or the other
(03) Jennifer P: It is charged for both.
Scott : Not according to your website
(03) Jennifer P: It was the promotion you have signed while opening the account with Dish.
Scott : the leased receiver fee is only charged if I lease more than one receiver
(03) Jennifer P: Is there anything else I can assist you with?
Scott : please read the following definition from the DISH network website
Scott : Leased Receiver Fee - Charged monthly when a customer has more than one leased receiver on their account. A $5.00 fee is charged for Standard Definition (SD) receivers and $7.00 for High Definition receivers. If the customer has a leased SD and HD receiver, the customer will be charged the lower lease fee (or $5 in this example)
Scott : It states more than one in the definition of the fee
Scott : I only have one leased receiver
(03) Jennifer P: That is correct.
Scott : So why am I charged a leased receiver fee
(03) Jennifer P: you are being charged $7 for each receiver on your account.
Scott : But I shouldn't be
Scott : It states - Charged monthly when a customer has more than one leased receiver on their account.
(03) Jennifer P: This is because of the promotion you have signed up.
Scott : Which promotion?
(03) Jennifer P: you will be charged on your [primary receiver as well/
Scott : But that isn't correct
(03) Jennifer P: I request to call on 1-800-333-3474 for further assistance.
(03) Jennifer P: We provide the basic customer service via chat, So please call 1-800-333-3474.
Scott : Thank you
(03) Jennifer P: You're very welcome.