DVR 522 Hard Drive crash???

[davem1901]

I am brand spanking new to the DVR world. Yes I realize I am waaaaaay behind times. Dish just installed the 522. Someone on another forum posted the following some time back (Oct 04) but it is the closest to what seems to be my issue. Her post was
"Well... I figured it out. I FINALLY got the thing to turn off and do a hard-disk diagnostic scan. It took about 25min. but, when it was finished all was back to normal. I have no idea what happened while we were away for the weekend. But, luckly I still have everything on my DVR and I can watch TV again. Thanks for the replies... I appreciate those who tried to help.
"
Does anyone have any idea how to activate this "hard disk diagnostic"?
I worked with some technician somewhere and no where did I see anything about a hard disk diagnostic.
I have no idea what happened on my unit except that we had about 15 hours recorded, I tried to cancel some message about updating the program guide and the next thing I know, the thing would not even power on with the remote. After working with the tech, it powers on but all recorded events and all programmed events seem to have disappeared. The DVR shows that I only have 85 hours left to record but does not show any of the programs we recorded. Also when I try to set up a new recording, it will not set up and the current recording function is not working.
Dish says they are sending me a new DVR but since I have no idea how this happened, I would certainly like to avoid this fiasco in the future.
Any and all help will be greatly appreciated.

Thanks
Dave Miller

 

[Jhon69]

If you are new to the DVR world you would first make sure that everything electronic is plugged into a Surge Suppressor some even take it one step further and plug everything into a UPS (uninterruptable power supply).
I have no idea how to do a hard drive diagnostic test nor do I care to it would seem that if it's important when you contact Dish Tech Support they would ask you to do it.
DVR hard drives like all hard drives are not permanent they go out so if you want to keep anything you have recorded I suggest a DVD recorder.
Dish is sending you a new DVR hopefully your problem will be solved with a new one.Good Luck!