We are writing to inform you of the cancellation of the TV converter box
you had ordered: EchoStar DTVPal Digital to Analog TV Converter
(Provantage#: NTIA005).
Unfortunately, this product will not be available for sale as the
manufacturer will not be releasing it as planned. A new DTVPal product
from EchoStar has been released which will replace the unreleased model.
PROVANTAGE will not be carrying the new DTVPal product. Also, we have
chosen not to participate in the NTIA TV Converter Box program moving
forward because we feel this program will prevent us from providing our
customers the quality service that is expected of us. Therefore, you
will need to purchase the new DTVPal product from another NTIA
authorized dealer.
At the NTIA's request, we are refunding your coupon amount(s) to them
directly and have provided your name as a PROVANTAGE customer. The NTIA
will contact you after they have verified your information. PROVANTAGE
has no control over the redistribution of coupons and any questions
about this program should be directed to the National Telecommunications
and Information Administration: 1-888-388-2009.
We apologize for the inconvenience and if we could have prevented this
issue from happening, we surely would have done so.
Thank You,
PROVANTAGE Computer Products
330-494-3781 Office
330-494-8715 International
800-336-4466 USA & Canada
330-494-5260 Fax