I've had the problem in the past of my EHD not showing up in my menu. I know this is an issue with the HWS. Usually I can restart both and it comes up, but despite doing this reset several times nothing appears to work. I don't think there is anything wrong with my EHD. Seems to be a software issue that started a few months ago. Any ideas before I call tech support and they have me do everything I have previously done?