Error 311 Ref#0251

[g182237]

I keep getting that message every time I turn on my 622. I cannot access the DVR because it says the data is unavailable. I've tried rebooting, unplugging, and removing the cable card but nothing works. Is my DVR dead? If it is, will a replacement 622 be able to play what ever shows I've saved to an external hard drive that was recorded using the other 622 before it broke?

 

[Awohar]

if unplugging doesn't fix, you need to call dish while message is up and let them know you did unplug like message says. your hard drive is dead. the external hard drive is authorized for any receiver on your account so you can use it on new receiver once that new receiver is active on your account.