In my opinion, V* service and equipment sucks. I decided to leave D* and switch to them because of the HD. Prior I was using an OTA to pick up 2 local channels, sometimes a 3rd. The quality with V* was nice, but the HD channels were the same after about 3 days. They do not provide local channels though w/o OTA though. I really didn't care about that, but looking back I realized I should not have gone through with it from my initial contact.
I called the 800 # to get service and gave the CS rep my info. I told him D* intalled my antenna on my roof no problem/ no charge and CS told me they could too. Installer would call me 1-2 days prior to confirm time/date. Evening before install I still had not heard from them so I called and was told I would have to pay $60 for roof install. I told them CS said I would not be charged, but since I had already taken time off for install (the reps in MD only install M-F 8-5pm) I went ahead with plan. Rep came out, D* came off the roof and V* went up. When installer installed the box, he said wait 30 min for download and all should be well, boxes can be temperamental if d/l does not go through. I left the boxes on for 2 hrs to be sure and all was good. Next day box 1 channels were mixed up (ESPN on CNN, MTV on MAX) so I called, waited about 5 min and spent about 30 min unplugging boxes, checking connections, going through reboots to finally fix the issue. Exactly 1 week later, Box 2 has access card problems. I unplug to reboot and nothing so I call V* AGAIN. Wait another 10 min on hold, go thorough same thing I did with other box for 30 min then told box issue. I have to take time off again after having box for 1 week to replace box. At that time I said cancel because if I have to keep calling and changing my schedule, it's not worth my time or me paying you. They told me about $250 cancel fee pre 6mos so I said they did not provide quality service I should not have to pay. After many email and calls wanting to talk to someone about this matter, I have not received a call back from anybody there about the fee. Since then they have done software upgrades and along with the upgrades, boxes have had to be unplugged so they work right or work at all. I have now gone back to D* with dish back up and EXTREMELY HAPPY !!! P.S. I'm also posting this to to the D*Forum under D* vs V*.
I called the 800 # to get service and gave the CS rep my info. I told him D* intalled my antenna on my roof no problem/ no charge and CS told me they could too. Installer would call me 1-2 days prior to confirm time/date. Evening before install I still had not heard from them so I called and was told I would have to pay $60 for roof install. I told them CS said I would not be charged, but since I had already taken time off for install (the reps in MD only install M-F 8-5pm) I went ahead with plan. Rep came out, D* came off the roof and V* went up. When installer installed the box, he said wait 30 min for download and all should be well, boxes can be temperamental if d/l does not go through. I left the boxes on for 2 hrs to be sure and all was good. Next day box 1 channels were mixed up (ESPN on CNN, MTV on MAX) so I called, waited about 5 min and spent about 30 min unplugging boxes, checking connections, going through reboots to finally fix the issue. Exactly 1 week later, Box 2 has access card problems. I unplug to reboot and nothing so I call V* AGAIN. Wait another 10 min on hold, go thorough same thing I did with other box for 30 min then told box issue. I have to take time off again after having box for 1 week to replace box. At that time I said cancel because if I have to keep calling and changing my schedule, it's not worth my time or me paying you. They told me about $250 cancel fee pre 6mos so I said they did not provide quality service I should not have to pay. After many email and calls wanting to talk to someone about this matter, I have not received a call back from anybody there about the fee. Since then they have done software upgrades and along with the upgrades, boxes have had to be unplugged so they work right or work at all. I have now gone back to D* with dish back up and EXTREMELY HAPPY !!! P.S. I'm also posting this to to the D*Forum under D* vs V*.
