Exceed National Outage

Scott Greczkowski

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Original poster
Staff member
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Cutting Edge
Sep 7, 2003
102,907
26,797
Newington, CT
Just got this in my inbox...

Dear ViaSat Retailer,

ViaSat is currently experiencing a critical nationwide outage affecting our provisioning system. Many of you have already experienced an inability to provision and install any sales that were scheduled for installation today. We apologize for this inconvenience.

Until this outage is resolved, our dealers and our fulfillment network will not be able to complete any installations, upgrades or service calls. ViaSat will also not be building any new showroom accounts during this time. As you can imagine, our IT team is working with our vendor to resolve this issue as soon as possible. We will continue to provide at least daily updates to our retailers until this outage has been resolved. Until then, nothing can be provisioned or installed.

ViaSat retailers are still able to make sales and enter orders. Our Sales Only retailers can also make sales, enter orders and schedule their work in our scheduling system. However, nothing can be provisioned or installed until this outage has been resolved.

If you have sales that have been scheduled for fulfillment through our installation network, ViaSat Customer Care is contacting these customers to reschedule their orders. We will continue to do this on a day-by-day basis until this situation is resolved. If you are contacted by your customers regarding their open orders, please advise the customer of the outage and inform them that ViaSat will contact them to reschedule.

We recommend that Self Installing retailers outbound call or email any customers you have with open or pending orders to advise them of the outage. You can then reschedule with your customers when the provisioning system is again operational.

Please advise your staff and technicians of this outage as soon as possible.

We know many of you are sitting on pending orders and we are working hard to resolve this outage as soon as possible. We appreciate your continued support and patience during this difficult time and we apologize for this inconvenience.

Thank you.

Brad Behmer
National Director of Sales
 

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