Existing Customer Upgrade/ Contract Expired

[jcmlhoward]

My contract has expired and I would like to upgrade to a Hopper with Slingbox plus 1 Joey. As a good, long term customer I would hope to get a free install. I would appreciate some DiRT help. Thanks!

 

[cosmo_kramer]

Add a post to this thread as well. DIRT members monitor it regularly...

http://www.satelliteguys.us/threads/279754-Hopper-Upgrades

 

[SomeDishGuy]

My contract has expired and I would like to upgrade to a Hopper with Slingbox plus 1 Joey. As a good, long term customer I would hope to get a free install. I would appreciate some DiRT help. Thanks!

I'm not DIRT, but I can tell you, if you have the Protection Plan on your account (or are willing to add it at the time you set up the upgrade), you'll either get a tech to do the install for free, or $15 at the worst. Also, if you move up to a Hopper/Joey, you'll have to do a 24 month agreement, unless you purchase the Hopper and Joey.

 

[KAB]

I'm not DIRT, but I can tell you, if you have the Protection Plan on your account (or are willing to add it at the time you set up the upgrade), you'll either get a tech to do the install for free, or $15 at the worst. Also, if you move up to a Hopper/Joey, you'll have to do a 24 month agreement, unless you purchase the Hopper and Joey.

Insatll fee is usually waved, if account is good.

 

[SomeDishGuy]

Insatll fee is usually waved, if account is good.

There's more to it I can't share here. That's all I can say. A certain percentage of the customers would qualify for the free tech if they have the protection plan.

 

[Scherrman]

Dish generally waves the tech visit fee for customers that really push for it. Not everyone qualifies for free equipment though and there's no getting around that generally.

 

[KAB]

When I got first Hooper, never had to ask OR push. Just depends on your stranding.