Extra OTA channels appeared today!!

[xyz38]

This afternoon my Hopper3 rebooted on its own. After the reboot there are extra channels on the locals in the channel guide.
For example the local CBS channels were 9-01, 9-02, 9-03 and 9-04. now a 9-00 has been added. That happened with all of the networks and PBS. The added channels like the (9-00) have the same programs as the 9-01 channels but only show one or two hours of programming.
When I checked the channel scan guide, have not re-scanned, these extra channels do not show in the channel list. Also an extra ION and CW channels were added

Has anyone else seen this?

 

[Peter Parker]

Anything with the suffix-00 is satellite delivered. The rest you are getting via an OTA antenna.

 

[xyz38]

I am not paying for satellite locals. They just appeared after a restart today.

 

[JSheridan]

I am not paying for satellite locals. They just appeared after a restart today.

Paying for them or not, they're the satellite locals.

 

[xyz38]

Thanks for your reply,
Earlier in the day I had talked to a tech support woman about the ota loosing the signal. Apparently she turned the ota channels on without me knowing about it. Later in the day the Hopper rebooted by itself and the extra channels showed up. I called last night and told customer service about it and had them turned off. I do not know if they were going to charge me or not. I did not ask to have them turned on.

 

[xyz38]

In addition to turning on the local channels, that I did not ask for, the tech woman turned on Showtime and Stars that I also did not ask for.
Program changes were never mentioned in the conversation. I only talked about the ota module loosing the signal sometimes. Hope they got it right when I called last night after they sent an email showing that my next bill had gone up by $35.68 and I didn't know why.
Bad support person?

 

[comfortably_numb]

In addition to turning on the local channels, that I did not ask for, the tech woman turned on Showtime and Stars that I also did not ask for.
Program changes were never mentioned in the conversation. I only talked about the ota module loosing the signal sometimes. Hope they got it right when I called last night after they sent an email showing that my next bill had gone up by $35.68 and I didn't know why.
Bad support person?

Sounds like you got a CSR who works on commission

 

[Tampa8]

Sounds like you got a CSR who works on commission

Sounds like he got a DISH phone CSR, period.

 

[xyz38]

How do I get a better CSR?
This one was a woman with a really bad accent and didn't know anything about ota tuner modules.

 

[comfortably_numb]

How do I get a better CSR?
This one was a woman with a really bad accent and didn't know anything about ota tuner modules.

Choose "cancel service" from the main menu

 

[xyz38]

Will that get me a better CSR or cancel my service?

 

[comfortably_numb]

Will that get me a better CSR or cancel my service?

The CSR's that work in retention are in US call centers. They can usually help much better than the offshore ones.

 

[NYDutch]

Whenever I contact Dish CS, I always check my MyDish account online afterwards for any unintended changes. In my case, it's usually just a matter of my billing address getting changed when I change my service address despite telling them not to, so it's a quick fix to set it right. It doesn't happen often, but I always check.