Sparty - I think the original post described is the rep was trying to combine two promos mistakenly.
The choice xtra for 44.99 for a year was the promo prior to the sunday ticket w/ premiew for 4 months.
I though something was foul when I read the first post, and realized it when I read your last post
Unfortunately the CSR screwed up and didn't understand. On a positive note - you did get the best promo of the year, and it sounds like some credits towards the HD DVR for your trouble.
When your work order is complete, call back and request some credits for the inconviences. They are honest, they can't change it when the work order is pending, or it cancels your install.
I had similiar issues last September, and when I called after my install, they looked at the notes of my previous call and simply asked what I though was fair. I said given the number of calls and misrepresentation I felt $100 was appropriate, and they simply agreed. It paid my first months bill and some of the second.
The choice xtra for 44.99 for a year was the promo prior to the sunday ticket w/ premiew for 4 months.
I though something was foul when I read the first post, and realized it when I read your last post
Unfortunately the CSR screwed up and didn't understand. On a positive note - you did get the best promo of the year, and it sounds like some credits towards the HD DVR for your trouble.
When your work order is complete, call back and request some credits for the inconviences. They are honest, they can't change it when the work order is pending, or it cancels your install.
I had similiar issues last September, and when I called after my install, they looked at the notes of my previous call and simply asked what I though was fair. I said given the number of calls and misrepresentation I felt $100 was appropriate, and they simply agreed. It paid my first months bill and some of the second.
