Today is 10/24/2023. Since 1 week ago, which was before the latest software version upgrade, the Hopper DVR has been acting strangely when playing back timer recordings of the Fox News Special Report with Bret Baier and some, but not all, other news programs on that Dish channel 205, HD, whether using the Hopper itself or any of our 3 Joeys. It has not happened with CNN, for example. What happens is that it takes 2 minutes for the screen to display anything when playing back the recording. Then it plays normally but if you attempt to skip forward (30 seconds) or skip back (10 seconds), it takes 2 minutes for either to occur, the picture freezing there while you wait. Sometimes, you can fast forward (slowest speed 156x) or fast backward, but occasionally, that will also freeze for 2 minutes. During the 2 minute freezes, your only option to get out of this is to change to a different channel. You can restart the playback from where you left off, but that will take another 2 minutes. I recorded a Weekend Edition program for 2 hours and then then delay was 3 minutes:20 seconds. This is super annoying. I called tech support but it goes to some foreign country and the techs there only know how to use the remotes. They don't even know that satellite 129 is no longer being used by Dish (check switch will show no 129 - it's not an error)! They said there was something wrong with the DVR and sent a technician to our home who agreed with that diagnosis. A so-called new DVR (they're all refurbished, I was told), did the same thing as the first DVR. I called back tech support over the phone and they hung up on me twice and only stayed online with me on the 3rd attempt when I threatened to cancel my Dish subscription. We've been with Dish for about 18 years! Tech support sent a different tech to our home. He found nothing wrong. There were no diagnostic errors in either Hopper. One Hopper is currently copying the saved recordings to the other. Recorded movies play back without any problems. I asked the technician if there was a supervisor to speak with since this is apparently a software issue with the Hoppers. He called his boss who suggested that I try a different power plug in our living room (really). There seemed to be no one that could address this issue. Then, I went on the chat line on Dish. I was told that this was a known technical issue, #1039165 and that their software engineers were working on it. Knowing that was not particularly reassuring because many technical glitches take years to be corrected, if ever (for example, if you are traveling in an RV and use your 211 receiver in a time zone that is not your home's time zone, you can't save a daily timer more than 1 day - it's never been fixed). The next several days were unchanged. I got on the Dish chat again and asked the agent to look up issue 1039165. She didn't know what I was talking about. I asked if there was something in the Fox News satellite signal that was causing the DVR recording playback to malfunction and she didn't know. I told her that customers would be complaining about this and the technicians would be replacing perfectly good DVRs until everyone was aware of this. I told her that the foreign tech support people knew very little about Dish network and that there was no way to contact anyone else to complain. I do not know if other satellite/cable services with their DVRs were having the same problems.