Annoying message pops up on hopper 3 - "the hopper snap usb device is now connected and working" 1592
- Thread starter supsupsup
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What model Hopper do you have? According to this, the Snap device added processing power to earlier model Hoppers. See if there's one of these plugged in to the upper USB port on the back of the Hopper and maybe make sure it's plugged in securely.
If you had it installed a month ago, you have a snap
You may have either a defective SNAP or a defective USB port.
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Why did they install it with my new install of Dish? Weird. I guess I can pull it and see if there's any difference in responsiveness.
I get this message but not every time I turn on the HWS. A minor annoyance, unless it portends some other problem with the USB port or the
Snap module itself. There have been times lately when the HWS seems sluggish leading me to think perhaps the Snap module for some reason stops functioning.
I am guessing they installed a HwS and not a H3. I hope to God they didn't install a Hopper 2000!
Just researched HWS vs H3 and that's exactly right. I have an HwS.
There shouldn't be any research to it. You have either 3 tuners or 16 tuners.
aah, snap! I would call Dish and make them change out the HWS for a Hopper3, if that is what you ordered.
We only stock Hopper 3s, we feel bad for Dish customers that get stuck with a HWS or even worse, 1st gen Hopper....
Retailers may have a choice but Dish creates the work orders and modifying out of a Hopper Sling or worse, a Hopper 2K is not easy. Hopper 2K's are generally for bad credit or Pay as You Go customers, so no way they get a Hopper 3 without purchasing it
I also have a HWS Dish receiver. Just so you know... I only got that message once, the first time that I plugged my snap into the HWS. The snap has been connected for a long time, and I have never seen that message again.
As others have said, bottom line is that something is wrong with either your snap or your HWS.
As others have said, bottom line is that something is wrong with either your snap or your HWS.
Try again with a different support person. If that doesn't work you can ask to escalate the call to a more senior person. Something is broke and Dish should fix it!
I just got upgraded from a HWS to a Hopper 3 for $107.50 for a leased H3 with one call to Dish and not long on hold, but I have good credit.