Well, Dish should really design a system that considers the plans of retailers. Perhaps having a few "open" for holiday installs or tech visits that can cover a for the "closed" ones. There are some people who would GLADLY work holidays because they need or want what ever little extra it pays. Further, some customers actually PREFER a holiday install or other tech visit because it is the one day they don't lose wages from missing work or use a sick day or just plain piss the boss off by not being at work--for any reason. It is always best to get services on a holiday than having to skip work, and I've come across this from many people. Like it or not, TV service is a 24/7 operation and when customers are paying nearly $100 per month they expect their reception of TV service 24/7, and Dish is reluctant to credit the loss of the reception for whatever period, but Dish may in the end. This service on holidays DOES have the effect of customers seeing Dish, not as ogres, but as a company putting customers, who pay a boat load of money each day for a 24/7 service, FIRST, and appreciates that TV may be extremely important for some (elderly who have nothing else, those with family coming over for the holiday and expecting to watch the games on TV, etc.). The problem is if the shoe REALLY were on the other foot, those making the case, would HOWL about what service or labor they think is important. It's too easy to see things from only ONE side of the fence, and the hostility and condescending attitude of those complainers affirms that they just don't care, but only for themselves. They may be in the wrong business. Dress shops and cobblers and banks have the hours that best suit some, but NOT this business, which is HIGHLY competitive and Dish can't afford to just take a day off with their low net new subs. If you can't take the heat, find a new job in a different industry. May one suggest government and even education where they get LOTS of days off and a job for life so long as you show up on time and don't leave too early. No chance working any holidays there. In fact, I know people who have chosen those industries (gotten the proper degrees and training) for precisely those reasons. They weren't gonna a work for no law firm expecting them to work 70+ hour weeks.
Let's not become like the French Socialists and their Socialists unions who DEMAND and INTIMIDATE businesses from operating on weekends and the many "Saint" holidays. Heaven help the poor shop owner who dares to operate on a holiday because he thinks his customers may need his services, and that shop owner wishes to profit from his goods and services while meeting the needs of his customers because the Socialist Union "police" bear down upon that shop like the criminals who demand protection money. Meanwhile, when France experimented with businesses operating on Sundays (believed to be a HOLIDAY in France, along with Saturdays), for example, the one place, with many retailers, that was allowed open, was OVERWHELMED as French citizens drove in from miles around and not enough parking, a MAD HOUSE as customers explained this virtual holiday of Sunday was the ONLY day they had the time to get their necessary shopping done, working during the week and caring for kids. Employees were GRATEFUL for being able to work on these FORBIDDEN days because for one lad it allowed him to attend college, but also PAY for his education working the only days he was free to do so. One could argue that those people could have gone without their purchased goods for another day or so, but such thinking that requires arrogance and an imposition of what we think is important upon others who may have a different view because we do not all live the same lives. Let's close the groceries on weekends, as well. With good planning and knowing when the stores will be closed (We have no such scheduled or warning of when our TV service will cease operating), we can get by without the supermarket or any place open for a few days. They've done it in Europe for DECADES, but I can hear the arguments about how the supermarket or other retail places or services are different than TV service. But they really aren't. Do we really want to back to the days when banking hours were 10AM - 2PM and no way to get cash from the bank on the weekend, but we planned for it on those days. So, one would suppose we could all get along with whatever for a few days.
I had a small leak in the kitchen that every time I turned on the water, small pools would drip from the broken pipe and had already warped a small part of the floor. No, not a big problem, but it was MY floor and I NEED to use the sink and turn on the water, but the plumber didn't want to come even though I would pay the extra for "emergency" repair, as was my option. I wasn't going to endure anymore water damage to the kitchen floor, no matter how small and limited it was and an extra day would not have made much of a difference, but I wasn't going to risk more of the pipe breaking, but the plumber didn't really want to come out right away, and I understand his feelings because it WASN'T HIS FLOOR. He didn't care, but I did. He came right away. The point was that to him what is a little warping on the floor that wasn't his and for which he would not have to pay for its repair as it got worse with each use of the water, but it was important to me and the option of coming out right away was available. Trying to worm out of such an option really means you should not offer it at all. I'll gladly take my business elsewhere who will come without hesitation. Which plumber would you call for future services? We are a demanding society where SERVICE makes all the difference in the world for success of businesses, particularly for the highly competitive TV service biz.
Here's a screenshot from the retailer care site stating holiday hours. 
. The roofers did a good job and the dish didn't need to be re-aligned. So I cancelled the appt anyway (in enough time as to not inconvenience a tech, so he could be re-scheduled for something that actually needed to be done) Maybe I'm in the minority but I still can't believe people would really need it done on a holiday.
not the everyday kind where the joker can't keep his TV tuned to his satellite receiver.
