Customers that are NOT on a Do Not Call List have begun receiving automated calls that they are eligible for a free HD swap with a commitment.
This effects only customers with MPEG2 HD hardware that have not already been swapped.
NHL fans all got their calls over the last few days (except for those that are on a Do Not Call list). We're about half way done with NFL customers and then NBA folks will get their calls next.
Customers can call the number on the recording to receive their free HD Swap.
For NFL fans with SuperFan, all HD games will be in MPEG4 this year so it's absolutely CRITICAL they swap out before the season starts.
For NBA and NHL, almost all HD games are in MPEG4 right now so they have the opportunity to enjoy the balance of the schedule with many more HD games by swapping out now.
Appointments fill up fast so we're encouraging folks to sign up sooner rather than later to get these installations done.
Just got this from DirecTV, so I am passing it along to spread the word.
MLB has been going for a while.
Remember - this is only for customers that have HD, and do not have ANY MPEG4 equipment.
So - if you're still watching just 8 HD channels, then this free upgrade is for you
Masterdeals,
You sure if one does have MPEG-4 equipment they won't get the offer still? I had 1 HR20 when I got the swap out for the HR10 I had. This was under the MLB EI swap out program though. I really think D* is making a push to get all MPEG-2 equipment out of the system IMO. I guess I will find out on my parent's account, since they have 3 HR10s still & get both sports packages. I kept them active hoping D* would swap them out instead of paying out of pocket to replace them.
Are they on the "Do Not Call List", If so, I don't know how D* will be calling them, you would think they DNC list would not pertain to things that the homeowner owns.
IF you are on the DNC list are you suppose to call D* ?
Jimbo
My parent's are only on the National DNC list, same as myself. So that wouldn't prevent D* from calling my parents. Only if one is on D*'s DNC list would it matter.
Masterdeals,
You sure if one does have MPEG-4 equipment they won't get the offer still? I had 1 HR20 when I got the swap out for the HR10 I had. This was under the MLB EI swap out program though. I really think D* is making a push to get all MPEG-2 equipment out of the system IMO. I guess I will find out on my parent's account, since they have 3 HR10s still & get both sports packages. I kept them active hoping D* would swap them out instead of paying out of pocket to replace them.
I didn't know that D* had thier own DNC list.
Jimbo
Actually if they are mixed household they are also eligible with one caveat. If they have already swapped but chose to keep their MPEG2 receiver active (i.e. HR10-250 TIVO) then they would show up in our system as "already swapped" even though they have an active MPEG2 HD receiver on the account.
We do that so we're not constantly swapping tha receiver out. We note in the system that the customer has chosen to keep it on their account even though it was swapped and therefore can't be swapped again.
For customers on the DNC list....well first there are several DNC lists. Federal, some states, and DIRECTV internal list. It is true if there is a business relationship, we can contact our own customers even if they are on a federal or state list. However, if they are on the DIRECTV internal DNC list, we don't call.
In that case, those customers will receive some messaging on their renewal notices. For example, I think NFL renewals go out in May or around there. Some versioned language will go into those customers that fit this model of not having the right equipment that they need to swap.
The other option is to give them the phone number. These customers have been tagged in our system as eligible for the swap because they will need it to watch HD next season. So if they want to call 888-763-7772. That number would push them to an agent that can take a HD swap order, but if someone without NFL, NHL, NBA tries that number and is not eligible for a swap, the agent will not be able to process it.
Hope that helps.
They have an internal list where customers have opted-out of receiving phone calls, email, etc.
The option to select opt-out of phone calls was on the web at one time, but I don't see it anymore. May have been changed when the redesigned the web site.
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