I ussed to be a directv installer until last week. Now changing to dish network, I've been finding diferent situations that hopefully I've been able to resolve by my self... but the only one that is really taking me out of patience is the issue with the phone connection on the new dp plus receivers. Every time I get to finish an install and the customer does not have a phone line in their house, that means an extra 30 minutes or more talking with the ineficient people from customer service and the tech support trying to bypass that option. Sometimes, they do it in 5 minutes... sometimes. Today, after I talk with 4 different people (customer service/tech support) the last one toldme that because a problem on their systems, the customer had to wait up to 24 hours until that pop up goes away... just imagine how nice I had to be with the customer to avoid a cancellation on the service. Anyway, is there anything I can do to avoid this problem???? any ideas will be REALLY apretiated.... and thanks for your time