Gave Equipment Back To Dealer, Dish Keeps Calling Anyway

[RedLineTire]

How do I get Dish to stop threatening me?

I cancelled my contract within the first 180 days. The CSR said at the time (And my contract confirms) that I have to return the equipment to the dealer I purchased it from. I returned it to the dealer that day, and have a receipt.

But the Dish system thinks I still have to return it to them. They've sent me a box, left a message threatening my credit and now UPS called today saying I have a 'pickup' from Dish scheduled!

Every time I call a CSR, we do the dance where they read the script that says I have to send it back to them. After reading the script three times, they put me on hold and come back and say 'oh, you're OK - there's a note that says you returned it to the dealer'.

And yet the phone calls keep coming.

How do I stop this?

 

[Laddyboy]

Try emailing CEO at echostar.com

 

[boba]

Good advice!

 

[RedLineTire]

Ok, I'll do that.

Thanks for the tip!

 

[Sammy033]

And yet the phone calls keep coming.

How do I stop this?

Change your phone number. But seriously, yes emailing CEO works pretty good and has taken care of a couple problems when CSR's didnt.

 

[Rosey1]

Get that receiver back in your hands and send back to Dish!
Your local provider clearly has not done that.

Show the receipt to your local store.

Could be a violation of Federal Laws. Maybe they would not want that to happen!

Good Luck!