Just got off the phone with Dish and was asking about the upgrades and here are the results.
First off i have a Leased VIP 211 downstairs & a Leased 811 upstairs With AEP + HD + Locals
First call: Called in and asked about the Aug 15th shut down off the MPEG 2 and changing out the 811 i have upstairs to match the 211 i have downstairs so i can get all of the programing i am paying for, I was told that i can not upgrade because i lease my 211 & 811 and would have to buy another VIP 211 for $299 of course i didnt do this and tried to let the lady know that it was a" like for like " upgrade and i didnt need to buy a 211 to replace my 811 she told me i didnt know what i was talking about and she hung up on me " End Of Call "
Second Call: Called back and got another CSR and told him about the first call and he said ! sec and put me on hold after a minute or so he came back on and asked me if i still wanted the upgrade and he would be able to do it for $99, so i asked why the charge he again said 1 sec and put me on hold after another minute he came back on and said sorry i can give it to you for free so i said Thanks and that would be fine and when could i expect it delivered, He again said 1 sec and put me on hold for another minute and came back on and asked me if i would like a VIP 622 and send back both the 211 & 811 so i asked what would that cost be as we were looking into getting one but never did, he said i can send that out to you for free also so we set it up and i have a install date for this thursday the 5th for the change over.
So i went from having a VIP211 & 811 to getting a VIP 622 for free of course had to do another 18 months commitment but that is nothing new with Dish when you upgrade.
First off i have a Leased VIP 211 downstairs & a Leased 811 upstairs With AEP + HD + Locals
First call: Called in and asked about the Aug 15th shut down off the MPEG 2 and changing out the 811 i have upstairs to match the 211 i have downstairs so i can get all of the programing i am paying for, I was told that i can not upgrade because i lease my 211 & 811 and would have to buy another VIP 211 for $299 of course i didnt do this and tried to let the lady know that it was a" like for like " upgrade and i didnt need to buy a 211 to replace my 811 she told me i didnt know what i was talking about and she hung up on me " End Of Call "
Second Call: Called back and got another CSR and told him about the first call and he said ! sec and put me on hold after a minute or so he came back on and asked me if i still wanted the upgrade and he would be able to do it for $99, so i asked why the charge he again said 1 sec and put me on hold after another minute he came back on and said sorry i can give it to you for free so i said Thanks and that would be fine and when could i expect it delivered, He again said 1 sec and put me on hold for another minute and came back on and asked me if i would like a VIP 622 and send back both the 211 & 811 so i asked what would that cost be as we were looking into getting one but never did, he said i can send that out to you for free also so we set it up and i have a install date for this thursday the 5th for the change over.
So i went from having a VIP211 & 811 to getting a VIP 622 for free of course had to do another 18 months commitment but that is nothing new with Dish when you upgrade.