Good customer service news (for a change)

[mheckman]

Thanks to all of the pricing discussions here (notably the "Echostar pricing calculator" and "post your bill" threads), I realized last summer that I was paying a $7 "leased receiver fee" on my FIRST (and at that time only) receiver, and had been for just over 2 years. I've since added a second receiver, and since then had two receiver fees on the bill.

After having no success with a CSR chat (who promised to hand it off to the "promotional management team" - never heard a thing) and two separate e-mails through the "Contact Us" page on the website, I finally fired off a note last week to ceo@echostar.com.

Well, that finally got someone's attention. I received an apologetic e-mail last night, and this morning, a credit for 25 months' worth of that fee appeared on my account.

So thanks to SatelliteGuys for the good information, and a tip of the hat to Dish for (eventually) making things right.

 

[old corps]

Wow, that's a nice chunk of $$$! Good for you!:up

Ed

 

[thamac]

That is good news for you. Imagine the customers that are more than likely paying the same charge but don't even know it and may never know. I think it should be a crime that a company is overcharging a customer for a service and unless the customer is knowledgeable enough to figure it out they continue to bill them for god knows how long. I wonder how many people are still paying 10$ extra for platinum and 10$ HD fee....

 

[Stargazer]

I had them charge a $7 fee on my account for my 722 and got them to waive it for a certain period of time. I believe they were charging me that charge on the first receiver as well. I REFUSE TO PAY A LEASE FEE ON THE FIRST RECEIVER ON MY ACCOUNT!!! Directv don't charge like that do they? I considered that pure greed. I had a talk with them and asked them about that lease fee and thought that my programming paid the cost of the first reciever and they said nope, you got a lease fee on the first receiver on your account. I will ship that baby back QUICK and switch providers when they start charging that fee to me again. No way am I paying $7 lease fee on first receiver then $17 for the second receiver. STUPID DISH STUPID!!!!!!!!!!!

 

[Totoro]

My cable provider has done it to me more than once. Double charged for a receiver and charged rental fees for a modem than I purchased.

Got credit for both, but you always need to check your bill.